Operations Administrator

Location: Montréal, QC
Reports to: Branch Director

The Operations Administrator plays a key role in supporting the day-to-day efficiency of branch operations. Reporting directly to the Branch Director, this position acts as a central point of contact between managers, field teams, and corporate departments. The Operations Administrator provides administrative, financial, and organizational support while contributing to continuous improvement of processes and best practices in arboriculture.

• Provide daily administrative and operational support to branch managers and the local leadership team

• Plan and coordinate client meetings and appointments

• Manage municipal permit requests and coordinate Info-Excavation requests

• Coordinate purchasing of equipment and materials, ensuring accurate inventory tracking

• Support the drafting, implementation, and improvement of standard operating procedures (SOPs)

• Assist in the development and maintenance of arboriculture best-practice protocols

• Work closely with the Process & Compliance Specialist to support onboarding of new client contracts and follow up on profitability reporting

• Facilitate communication and process optimization between local teams and corporate departments (HR, Finance, Operations)

• Review invoices for accuracy prior to client submission

• Process and manage purchase orders (POs), including creation and tracking in Aspire

• Track expenses and ensure compliance with established budgets

• Plan and manage work schedules for all teams using the Aspire system

• Ensure schedules are accurate, efficient, and updated as required

• Support account managers by coordinating client appointments and service scheduling

• Follow up on work orders and client requests to ensure timely completion

• Support residential invoicing and accounts receivable follow-ups, as required

• Train employees and new hires on internal digital platforms (Aspire, Utrakk, Fleetio, etc.)

• Support the maintenance of branch-related accreditations and certifications

• Order and manage office supplies and inventory (with supervisor approval)

• Support general office organization and upkeep

• Perform other related administrative duties as required

• Obtain supervisor approval for all purchases

• College diploma (DEC) or equivalent training in administration, management, accounting, or a related field

• 3–5 years of experience in an administrative, operations coordination, or similar role

• Experience with invoicing, accounts receivable, purchase orders, and budget tracking

• Strong computer skills (Microsoft 365) and ability to learn new systems quickly

• Comfortable working with management platforms (Aspire experience is an asset)

• Highly organized, detail-oriented, and able to manage multiple priorities

• Strong communication skills, team mindset, and service-oriented approach

• Experience in arboriculture, construction, or field-service operations is a strong asset