Partnership Development Lead

Job Summary:

Job Description:

• Research libraries' priorities and challenges to assess their potential to become a customer
• Initiate conversations and build long term relationships (you can't be shy)
• Help libraries understand how BiblioCommons tools can support their priorities through conversations, demonstrations, and other information sharing
• Help libraries consider and build a business case for adopting our services, based on our past experiences with other libraries
• Respond to incoming leads and prospect for new business
• Develop relationships within a geographic region
• Begin to map-out or blueprint account stakeholders and buying processes through the development of relationships at prospect accounts
• Manage the full sales cycle including lead generation, cold calling, and managing relationships
• Serve as a key representative of the "customer voice" in the product development process internally and work with other members of the team to drive advancement of the product and overall business
• Work closely and in alignment with Customer Success team to ensure successful deployments and continued account growth
• Provide feedback and viewpoint from the customer and sales team to help improve the Consortium product and business strategy
• Define and execute sales plans for your assigned territory/market segment
• Forecast, meet, and exceed quotas
• Through a combination of inbound and outbound leads, develop and manage a high-velocity, SaaS funnel
• Manage business and track opportunities through CRM and other supporting tools
• Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering

• Library experience using the BiblioCommons software: Experience working with BiblioCore and BiblioWeb would be ideal, but more importantly, the ideal candidate understands how libraries work and the challenges libraries face.
• Research: Strong research skills are a must as the team member will need to efficiently research key details about public libraries, their communities, and their changing environment on a weekly if not daily basis.
• Strong listening skills: As we initiate discussions around libraries' strategic goals and priorities, it's vital to be able to listen to the community of librarians and to library and civic leaders of various backgrounds.
• Amazing communication skills: In addition to being a good listener, we need a team member who naturally speaks and writes in a smart, friendly, straight-forward, authentic voice. This person must be comfortable on the phone and should be able to write engaging professional emails.
• Creativity: In order to come up with solutions to challenges libraries face, the candidate needs to be creative. We want to help libraries see how their own strategic goals might be better achieved via a collaborative platform, and to help build the business case for local government managers and key decision makers that may be less familiar with the transformative power of digital opportunities.
• Strong organizational skills: Plan to accurately document potential partnerships, track communications with libraries, and to provide internal, partnership-related forecasting reports.
• Resilience: We need someone who will be persistent and patient and to develop and maintain relationships over time while remaining confident and positive.
• Curiosity: We want to work with a team member who is excited by new technology-based opportunities—not just for libraries, but for education, and to society as a whole. Being curious about technology is a must-have and we expect our team members to be always reading, trying out new services, and investigating new solutions.
• Super-savviness with software: Not only will this team member be well-educated on all our services and stay up to date on our ever-evolving suite of services, they will have or will quickly develop a good grasp on the full range of library software options on the market and available via open source. Additionally, we expect team members to keep their eyes and ears open for new library-related technology and software that is being developed outside of the library space.
• Teamwork and Collaboration: We definitely want a team member who can charge ahead individually. But equally important is the ability to recognize when and how to leverage the team around you.

• Salary range: $75,000 to $100,000 CAD, plus commission and bonus. Total on target earnings will vary based on performance.
• Company-wide bonus plan.
• Generous health benefits package.
• Flexible working hours.
• An extra day off on your birthday.
• Support through peer mentoring, career development plans, and tuition reimbursement opportunities.
• An opportunity for professional growth where great work is recognized and rewarded.
• A chance to put your experience to work to serve and support libraries worldwide.
• The option to work remotely or from our office in Toronto.

Worker Type:

Number of Openings Available: