Workplace Services Attendant

100% in office in Montreal

Build the future with us

Are you driven by employee service and the quality of the work environment? As a Workplace Services Attendant (WPS), you will play a key role in delivering daily services that ensure exceptional employee experience aligned with established standards. Through your contribution, you will directly support smooth operations and employee well-being.

The WPS Attendant provides both administrative and hands-on services across three main areas: customer service (events, Zone management, and vendor follow-up), floor operations (shipping, installation, and physical security), and document-related activities (mail, imaging, and inventory management). This position is a great opportunity to showcase your skills within a caring organization where collaboration, efficiency, and people are top priorities.

Please note that this position is 100% on-site and may involve physical effort, including the occasional movement of heavy objects. The work schedule is based on business needs and is generally from 7:30 a.m. to 4:30 p.m.

What you'll accomplish with us
As a Workplace Services Attendant (WPS), you will be at the heart of our mission. Your main responsibilities include:

• Handling internal requests related to material resources received virtually, by phone, or in person, and ensuring follow-up or referral to the appropriate resources when required.

• Processing requests related to access cards, parking, and lost, stolen, or defective cards, in accordance with established procedures.

• Coordinating room reservations and ensuring all activities required for events, including preparation, setup, and teardown of spaces based on internal client needs.

• Following up on service disruptions or issues with vendors and escalating them to the immediate supervisor when necessary.

• Managing requests related to building security, facility issues or anomalies, and performing various manual maintenance and installation tasks.

• Preparing and managing shipments of equipment and documents for carriers, in compliance with operational standards.

• Receiving, sorting, distributing, scanning, and processing incoming documents and parcels, in accordance with established standards and available tools.

• Managing requests for document storage, retrieval, and destruction, in compliance with applicable laws, policies, and standards.

What could accelerate your success in this role
We're looking for someone who:

• Is recognized for strong customer service skills, a professional attitude, active listening, and empathy in interactions with internal clients.

• Stands out for adaptability, flexibility, and openness to learning and change in a dynamic, evolving environment.

• Demonstrates strong autonomy, resourcefulness, and initiative, with a solution-oriented mindset and the ability to work under pressure.

• Is known for teamwork and collaboration, as well as the ability to plan, prioritize, and efficiently manage a variety of tasks, both at the service counter and on the floor.

• Holds a high school diploma, has 2 to 3 years of relevant experience in similar roles, a good command of the MS Office suite (Outlook, Excel, data entry), strong manual skills, and good physical condition.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

Apply now and get ahead of your career, where your talent really belongs 

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.