Assistant Food

Position Summary:

The Assistant Food & Beverage Operations Manager reports directly to the Senior Food & Beverage Manager and supports the overall leadership, operational execution, compliance, and financial performance of food and beverage operations across the property. This role amalgamates responsibilities across Quick Service Restaurants (QSR), licensed franchise outlets, room service, and beverage operations, within a high-volume, 24-hour casino environment.

Key Accountabilities:

Operational Leadership & Guest Experience

• Support the leadership and daily operations of QSR, licensed franchise outlets, room service, bars, lounges, and service bars.
• Ensure all outlets are clean, safe, staffed, and guest-ready through frequent store and floor walks.
• Maintain consistent, high-quality guest experiences.
• Support execution of menus, promotions, and programs.

Brand Standards, Compliance & Risk Management

• Ensure compliance with AGCO, Smart Serve, food safety, and brand standards.
• Manage guest intoxication, refusals, and incidents.
• Maintain audit readiness.

Financial Management & Controls

• Support budgets, forecasts, labor deployment, and cost controls.
• Monitor sales, margins, and inventory.

Team Leadership & Development

• Coach and develop supervisors and teams.
• Support recruiting, training, and scheduling.
• Partner with HR in a unionized environment.

Health, Safety & Continuous Improvement

• Ensure health, safety, and food safety compliance.
• Support KPIs, SOPs, and process improvements

Education and Qualifications: 

• 5+ years of leadership experience in high-volume bar, hospitality, or multi-venue operations.
• Experience in unionized environments is strongly preferred.
• Strong financial acumen (labor, COS, inventory, forecasting).
• Proven ability to lead large, multi-shift teams.
• Deep knowledge of responsible alcohol service and regulatory compliance.
• Strong communication, coaching, and organizational skills.
• Customer orientation – Commitment to delivering exceptional guest experiences; proactive in addressing guest concerns; ability to adapt quickly in a fast‑paced, multi‑outlet environment.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your clients
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun

The only thing we don't play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment