Trip Development Content Specialist
Back-Roads Touring Company Ltd
- United States
- United States
Über
The Trip Development Content Specialist plays a key role within the Trip Development department (TD), ensuring guest-facing, sales-facing, and internal trip content is accurate, clear, and consistently high quality. This role supports TD Program Managers and Directors while working closely with field teams to oversee and refine trip content across all channels. The specialist also collaborates with cross-functional partners such as Supplier Operations, Hotels, and Sales & Marketing on content-related projects, contributing to a wide range of initiatives based on business needs. The ideal candidate brings strong time management, a proactive problem-solving approach, and the ability to balance precise information with compelling storytelling, helping maintain both content integrity and strong working relationships across a global team.
What you'll be doing (bullets):
Identify and recommend workflow, process, and system improvements to increase efficiency and data accuracy across Trip Development Collaborate cross-functionally with program leads, field teams, and key stakeholders to support trip content oversight and continuous improvement Oversee review, auditing, and maintenance of internal and guest-facing trip content to ensure accuracy, consistency, and compliance with standards Conduct regular data validation audits, track updates, and document trip content and data standards Identify recurring data issues, escalate risks, and propose long-term solutions through training, system enhancements, or process changes Manage and enhance the On Trip App experience, including content audits, updates, seasonal uploads, and quality assurance Facilitate App-related communication and coordination, including meetings, follow-ups, resource updates, and responding to inquiries Partner with Product and Trip Development teams to analyze feedback and contribute to future App enhancements and development initiatives Support Field Expert and Trip Expert programs through audits, trainings, seasonal projects, and special initiatives Serve as a go-to resource within Trip Development for best practices, trip data processes, and content quality standards What you'll need to be successful:
Exceptional organizational and time-management skills, with the ability to juggle multiple priorities and meet tight deadlines Clear, confident written and verbal communicator with strong attention to detail, tone, and formatting Analytical, detail-oriented problem solver with strong critical-thinking skills and a solution-focused mindset Proactive self-starter who anticipates needs, takes initiative, and adapts quickly to changing timelines Comfortable working independently while collaborating effectively across cross-functional teams Strong interpersonal skills with the ability to build trust, credibility, and productive working relationships Experience facilitating discussions, leading meetings, and occasionally mentoring or guiding others Data-driven and systems-savvy, with experience using databases, content management, and workflow tools Advanced proficiency in Microsoft Office, especially Excel and Word Work environment:
On-Site, Berkeley, CA 4 days in-office, 1 day work from home About the Trip Development Department:
The Trip Development department plays a critical role within Backroads, supporting trip design & trip development. The team ensures the highest level of quality is always being upheld to deliver exceptional guest experiences. The department is comprised of teams based in Berkeley, CA, Utrecht, Netherlands, and a global field-based team. You'll be bringing your imagination, strong work ethic and critical eye for detail to a dedicated group of team members who are passionate about sharing the joys of active travel with both returning guests and brand-new audiences.
By joining the Trip Development team at Backroads, you'll be part of a group that constantly strives to provide the best possible experience for our guests while fostering a positive, fun & inclusive employee experience.
About Backroads:
At Backroads we're passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages - including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.
Why Backroads:
At Backroads, we value every single member of our staff, and we're proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have - you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud - delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:
Comprehensive medical, dental, and vision insurance 401(k) with company match, flex plan, and parental leave Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips! Complimentary trips and trip discounts for employees, and trip discounts for employees' friends and family! Outdoor industry discounts and deals Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work Wellness programs and regular lunchtime bike rides and yoga
Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Ranges: $70,000.00 - $90,000.00
At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role.
New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. This approach not only supports our budgeting strategy but also our intention to foster an environment that encourages long-term growth and strong relationships between Backroads and our valued employees.
Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.