Vendor Management Consultant

The National Life, Disability & Wellness Team is looking for a self-motivated Vendor Management Coordinator (VMC), who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team.  We are seeking an individual with the ability to grow and change with our business. They will have excellent attention to detail and be proficient with multiple computer software applications.    

Position Responsibilities:  

• Responsible for setting up Independent Medical Evaluations (IME), Functional Capacity Evaluations (FCE) and Medical Consultant reviews (MC) with external vendors within tight deadlines.  

• Prepare medical files to send to external vendors

• Coordinate between external vendors and Case Managers on IME/FCE dates, times, costs

• Administrative duties such as mail, e-mail and telephone reminders of IME/FCE appointments

• Follow-up with external vendors for reports and invoices

• Handling emails within a group email inbox 

Required Qualifications: 

• Excellent attention to detail 

• Exceptional communication skills, both oral and written.

• High rate of accuracy 

• Strong PC skills with experience using Adobe Acrobat Pro and  Microsoft Office 365, especially Outlook, and Word

• Excellent organization, prioritization, and planning abilities 

• Adaptable, flexible, and able to work in a fast-paced environment 

• Fast learner who is proactive and takes initiative  

• Able to work independently as well as within a team 

• Ability to probe, investigate discrepancies and resolve issues  

• Tact and diplomacy 

• Must be flexible and able to cope with high workload volumes and conflicting deadlines 

• Takes ownership of problems / issues and see to resolution 

Preferred Qualifications: 

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• 2 years minimum experience working in an administrative role is considered an asset 

• Knowledge of medical terminology an asset 

• Experience with Navigator is an asset  

• A capacity for constant learning from both success and failure   

• Open to change and continuous improvement   

When you join our team: 

• We'll empower you to learn and grow the career you want. 

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.