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Air Canada is seeking a highly motivated and experienced Product Manager to join its Digital Product team. This position oversees both the strategy and execution of new and enhanced features for the Day of Travel portfolio, spanning both mobile frontend and backend solutions.
The successful individual must be customer centric, passionate about the travel industry and digital experiences, and comfortable working in a high-paced, high-energy, collaborative environment with a focus on continuous product delivery.
The contract length for this maternity leave replacement is for a 12-month period.
Responsibilities
Define, prioritize, and manage the product roadmap for Day of Travel products on Air Canada's mobile app (e.g. boarding pass, flight status, trips, home screen, digital identification, etc.)
Support leadership to ensure the product roadmap aligns with strategic digital program objectives
Communicate the product roadmap as part of PI (Program Increment) planning activities, collaborating with other teams to ensure release planning meets goals
Collaborate with Solution Managers, System Architects, and Digital Platform teams to ensure functional capabilities and requirements are met
Support day-to-day sprint activities with one or more agile delivery pods
Oversee the ongoing operation of production features, including support on issues or incidents
Drive optimization of Day of Travel products through experimentation, analytics, and continuous improvement
Analyze market trends, customer feedback, and analytics data to drive product evolution
Directly and/or indirectly lead and mentor a team of Product Owners
Be comfortable leading through influence to drive outcomes in a cross-functional team
Communicate effectively with stakeholders and provide clear direction to technical and non-technical audiences
Actively participate in meetings across the organization to support the intake of new requirements and provide initial gap assessments as required
Prepare presentations to communicate the product vision, roadmap, new features, and data with business stakeholders
Stay current on digital trends, evaluate their potential impact, and apply relevant learnings within Air Canada
Remain accountable for requirements documentation to enable product and delivery teams
Qualifications
Bachelor's degree and 5+ years of experience as a Business Analyst, Product Owner, or Product Manager focused on delivering complex digital products (8+ years demonstrable experience in lieu of a degree)
Experience managing or supporting the development of mobile applications, with a strong preference for experience in the B2C domain
Familiarity with designing or implementing APIs to enable complex business logic
Ability to provide clear direction and effective communication both in technical and non-technical terms
Understanding of digital design guidelines and their application to digital channels
Experience directly or indirectly leading a team of Product Owners, Business Analysts, or UI/UX Designers
Ability to energize people in a fast-paced and dynamic environment
Innovative and creative, with the ability to identify and develop business opportunities
Excellent time management, organization, and communication skills
Experience leading or participating in product discovery sessions
Demonstrated punctuality and dependability to support overall team success in a fast-paced environment
High-level knowledge and/or understanding of Amazon Web Services (AWS) serverless stack is strongly desired
Prior experience with the Amadeus Altéa Suite of Passenger Service Applications (i.e. CM & ARDWeb) strongly preferred, but not required
Experience working with Digital Analytics tools strongly preferred, but not required
Prior experience with coding or quality assurance a plus, but not required
Airline or travel industry experience a plus, but not required
Conditions Of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Sprachkenntnisse
- English
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