Customer Service Representative
Armstrong Fluid Technology
- Ontario, Canada
- Ontario, Canada
Über
In addition to annual initiatives, the key accountabilities of this position are:
Customer Service
Maintains excellent communications directly with customers, being attentive to individual customer's requirements and ensuring a pro-active, efficient response to customer's needs.
Answers customer telephone enquires always adopting a polite and professional attitude.
Provides immediate response to customer queries and inquires, primarily by telephone and then followed up via e-mail.
Follows established policies and procedures ensuring standards of service to customers and business objectives are always achieved.
Pro-actively communicates and works with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.
Build sustainable relationships and engage customers by taking the extra mile
Frequently attend educational training seminars to improve knowledge and performance
Order Management
Enters and acknowledges customer orders accurately
Processes customer change orders and notifies the appropriate departments.
Initiates Sales Returns Goods, following the established procedures.
Maintains a current regional order backlog.
Expedites orders and inquiries as approved by management.
Proactively contacts customers regarding late deliveries.
Liaises with finance regarding new and/or blocked accounts and keeping the customers informed as appropriate.
Liaises with internal and external sales personnel
Works with the Procurement Team to ascertain delivery timescales for the product(s).
Liaises with appropriate production personnel on lead times and/or delivery dates.
Handles customer complaints ensuring a satisfactory resolution for both the customer and the business.
Liaises with customer site personnel regarding deliveries of products.
Liaises with Quality Department to identify product issues, containment, root cause and corrective action
Role Requirements
Previous experience in customer service essential
Ability to work independently and as part of a team
Must have an enthusiastic attitude with exemplary problem-solving skills
Previous experience of HVAC business advantageous
Previous experience of using an MRP System
A pro-active and flexible approach to work
Excellent interpersonal skills
Superior IT skills
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.
Strong, team-oriented leadership skills with presence and a bias for action.
Self-directed with ability to work autonomously and collaboratively and a focus on results.
Ability to communicate in an open and authentic manner in all situations
Range: CAD$55,000 - CAD$60,000 - Year
Sprachkenntnisse
- English
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