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Über
We are seeking a detail-oriented Remote Customer Service & Administrative Representative to join our team.
This is not a passive support role. You will be the front line of communication for our company — representing our brand with confidence, clarity, and urgency.
Key Responsibilities
• Manage inbound customer calls, texts, and emails
• Gather accurate job details and qualify service requests
• Communicate clearly with customers regarding scheduling, pricing structure, and next steps
• Coordinate internally with technicians and supervisors
• Maintain organized documentation and update systems accurately
• Assist with administrative tasks (follow ups, data entry, dashboards)
What We Are Looking For
• Strong verbal communication skills (clear, confident, professional tone)
• Ability to think critically and guide conversations
• Organized and detail-oriented
• Comfortable working independently in a remote environment
• Customer-first mindset without being overly passive
• Ability to multitask in a fast-paced service environment
We are looking for someone proactive, structured, and solution-oriented — not reactive.
Application Requirement (Mandatory)
To be seriously considered, applicants must submit:
A 1–2 minute voice recording introducing yourself.
Please include:
• Your work background
• Why you are interested in this role
• What makes you strong in customer communication
A voice recording reading the provided script (Google Doc link: (Insert Link)).
This step allows us to evaluate communication clarity, confidence, tone, and professionalism — all critical to this position.
Applications submitted without both voice recordings will not be reviewed.
New Hire Interview Exercise
1. Personal Introduction (1–2 Minutes)
Please introduce yourself and briefly cover:
• Your work background (construction, mechanical, electrical, service industry, sales, etc.)
• Any experience with doors, gates, access control, hardware, or troubleshooting
• How you handle customers and stressful situations
• Personal traits that define your work style (accountability, urgency, communication, detail-oriented, etc.)
We are looking for confidence, clarity, and ownership.
2. Customer Conversation Role-Play (Door/Gate Scenario)
After your introduction, transition naturally into a short role-play where you simulate speaking to a real customer.
Scenario Example:
A property manager calls because a slide gate is opening by itself and not closing consistently.
You should demonstrate:
• Professional greeting
• Asking qualifying questions
• Explaining possible causes clearly (without overpromising)
• Recommending next steps
• Setting expectations (diagnostic, NTE, timeline)
Example Structure (What "Good" Sounds Like)
"Hi, this is (Your Name) with AM/PM Door & Gate. I understand your front entry slide gate is opening on its own and not closing consistently, correct?"
"Okay — when that happens, do you notice if vehicles are triggering the loop? Or is it happening even when no one is around?"
"Based on what you're describing, common causes could be a failing photo eye, a short in the loop detector, or a board issue inside the operator. We would need to perform a diagnostic to confirm."
"What I recommend is sending a technician out to properly test the safety devices, control board, and wiring. We'll document everything and provide clear options before proceeding with any major repair."
"Our diagnostic fee is and we can place a Not-To-Exceed amount if that helps you stay within budget."
"We can get someone out today / tomorrow. Does that work for you?"
What We Are Evaluating
• Communication clarity
• Technical confidence (even if basic)
• Ability to guide a conversation
• Ability to justify a diagnostic visit
• Professional tone
• Ownership mentality
Contract duration of 1 to 3 months. with 40 hours per week.
Mandatory skills: Customer Service, Email Communication, Administrative Support, Customer Support, Phone Support
Sprachkenntnisse
- English
Hinweis für Nutzer
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