Technician, Service

We are seeking a dedicated and skilled Service Technician to join our dynamic team. The Service Technician plays a crucial role in ensuring exceptional service delivery by responding to service calls, performing minor repairs & overseeing trade work at in-home appointments, as well as collaborating with the Service Team to meet deadlines. 

This is an excellent opportunity for a motivated professional with a strong background in carpentry and finishing repairs to make a meaningful impact in a fast-paced environment.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Safety Boot Allowance

Onsite Training & Development Programs

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Recognition Programs (contributions, milestones etc.)

Bi-Weekly Payments directly to your bank account

The Role:

• Respond to scheduled service appointments to complete 30-Day, Mid-Year, 1 Year and 2 Year or internal service deficiencies
• Perform minor repairs including drywall, trim, paint, and other areas as required
• Update site and Technician activity, production & provide detailed reports
• Monitor trades while completing deficiency items in the home to ensure completion and adherence to service standards
• Review and follow up with Service Coordinators on all scheduled appointments, service items and deficiencies until completed
• Meet with Service Team monthly to review service calls, work orders and provide status updates
• Complete minor repairs as part of the Model Home Maintenance Program, communicate to the Sales Team and oversee the quality and completion of work performed by trades on site
• Conduct Caivan's QBFC & Move In Ready (MIR gate 1) Inspections
• Audit houses at PDI (MIR Gate 2) for level of completion & quality from the initial MIR inspection
• Be proficient in Caivan (finishing) scopes and act as an ambassador of Caivan quality standards
• Drive Homeowner Survey Initiative
• Perform any other duties as required

You Will Bring:

• A minimum of 5 years of relevant work experience in carpentry and finishing repairs
• Knowledge of and demonstrated proficiency in multiple trades' functions (carpentry, drywall, painting, etc.) is a requirement, as is knowledge of various tools and equipment.
• Comfortable in the use of technology – smartphones, tablets, or computers to record, review and communicate information
• Certified in Working at Heights, WHMIS, First Aid are preferred
• Strong verbal and written communication skills
• Basic arithmetic skills, for example, in taking measurements, is essential.
• Flexible to move to different projects and jobs
• Attention to detail
• Strong work ethic - ability to work independently and as part of a team
• Must have a valid driver's license, and regular access to a reliable vehicle
• Must have own hand tools and drills

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a current vacancy.