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Customer Service Representative
Kaycan
- Peterborough, Ontario, Canada
- Peterborough, Ontario, Canada
Über
Kaycan has an exciting career opportunity for a Temporary Customer Service Representative based in Peterborough to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
Schedule: Monday to Friday
Status: Full Time, Temporary (1 year), On-site
Here's what you'll be responsible for in this role
Responsibilities
This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:
Understand customer needs and advise best solutions for a positive customer experience
Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
Liaise with head office and other branches from across Canada to solicit inventory to meet customers' needs
Updating, referencing, and maintaining customer accounts in our inventory/CRM system
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Updating and referencing the company's CRM system (Oracle)
Supply and inform clients of pricing, credit terms as well as entering orders in system
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
Other duties as required.
#SGCAN
IS THIS JOB FOR YOU?
Here Is What's Important To Have To Apply
Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
2+ years' experience in a similar role dealing with customer in-person
Exceptional verbal and written communication skills
Strong problem identification and resolution skills
Computer experience: Microsoft Office,
Excellent organizational skills and attention to detail
Enjoys working in a fast-paced customer facing environment.
TO MAKE SURE NOTHING IS FORGOTTEN
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $41,600 to $45,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
a Little More About Us
In 2022, Kaycan was acquired by Saint-Gobain, marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan's position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan's expertise and reach, while preserving the legacy and core values of the family business.
LEGAL STATEMENT
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.