Customer Service Representative

Resume Target is a leading resume writing and career services company helping job seekers across every industry land better opportunities. We're looking for a Client Interview Coordinator to join our in-office team in Toronto and help clients tell their career stories with clarity and confidence.

This is a great entry-level role for someone who enjoys meaningful conversations, loves learning about different careers, and has a sharp eye for writing and detail. No sales. No call targets. Just real conversations that help people move forward in their careers.

Location: Toronto, ON

• Conduct phone or video interviews with clients to learn about their work history, goals, and strengths.
• Use client resumes, job postings, and notes to prepare for each interview.
• Ask thoughtful, open-ended questions to uncover accomplishments, skills, and value.
• Write detailed notes for our writing team to turn into strong, targeted resumes.
• Review and proofread client documents for clarity, grammar, and consistency.
• Handle revision calls or emails to help clients refine their resumes and feel confident.
• Deliver amazing client experiences that make people feel heard and supported.

• A degree or diploma in Journalism, Communications, Human Resources, Business, Marketing, or a related field.
• At least 1 year of customer service, research, or client-facing experience.
• Clear, confident communication skills — especially over the phone or video.
• Strong writing and editing skills (grammar nerds welcome).
• Detail-oriented and highly organized — you'll be juggling several clients a day.
• Comfortable working with people from all backgrounds and industries.

• Health & dental benefits (after probation)
• In-depth training & mentorship to build professional interviewing, communication, and client management skills
• Performance bonuses & growth opportunities within the company
• A close-knit, supportive in-office team

This is a unique chance to build real communication and writing skills in a purpose-driven role — perfect for recent grads or anyone starting their career in HR, career services, communications, or business.

Apply today — we'd love to meet you.