Service Advisor

YOU matter to US at Prairie AG (a part of Royal Reesink
Group) If you are looking to join a company of motivated people who make a
difference and your skills align with our position description, you've found
us We are looking forward to hearing from you.

The Service Advisor acts as the central communication link
between customers, technicians, and the Service Manager. This role ensures
exceptional customer service, accurate work order processing, and efficient
coordination of service operations. The Service Advisor supports both
administrative and technical functions within the service department to keep
operations running smoothly and safely.

Key Responsibilities

Customer Service & Communication

• Deliver
  exceptional customer service in person, over the phone, and via email.
• Serve
  as the primary communication hub between customers, technicians, and the
  Service Manager.
• Provide
  technical support and guidance to customers and technicians as needed.
• Offer
  estimates to customers, obtain approvals, and keep them updated throughout
  the service process.

Service Operations

• Schedule
  and manage service appointments while ensuring timely follow-ups with
  customers and suppliers.
• Work
  within OEM programs to follow service protocols and document service
  activity.
• Open,
  track, update, and close service work orders accurately and efficiently.
• Participate
  in the prioritization of technician assignments and respond to urgent or
  high-priority service needs.
• Ensure
  safe work practices are followed within the service environment.

Administrative & Financial Duties

• Collect
  payments and assist with monitoring and following up on accounts
  receivable.
• Maintain
  clear documentation, notes, and status updates on all ongoing work.
• Assist
  with parts lookups, ordering, and inventory coordination as required.
• Support
  overall shop organization and step in with additional duties to maintain
  smooth daily operations.

Skills and Experience

• Excellent
  verbal and written communication skills—professional, clear, and
  solution-oriented.
• Highly
  organized with strong attention to detail; able to manage multiple
  priorities in a fast-paced setting.
• Strong
  computer and system navigation skills, including scheduling software and
  inventory systems.
• Ability
  to read parts libraries, service manuals, and technical documentation.
• Industry
  knowledge of agricultural equipment is a strong asset.
• Journeyman
  ticket or equivalent technical background is a strong asset.
• Proactive,
  self-motivated, and collaborative approach to work.
• Dependable,
  respectful, and committed to exceptional customer service.
• Valid
  driver's license required.
• Willingness
  to work scheduled weekends or evenings for on-call duties.

Work Environment

• This
  role is performed in a combination of office, shop, and customer-facing
  environments.
• Exposure
  to a service shop environment, including noise, moving equipment, tools,
  and occasional outdoor conditions.
• Regular
  interaction with technicians, customers, suppliers, and service
  management.
• Work
  may involve interruptions, shifting priorities, and urgent service
  demands.

Physical Demands

• Ability
  to sit, stand, walk, and move between office and shop environments
  throughout the day.
• Occasional
  lifting of up to 25–40 lbs (e.g., small parts, shop materials).
• Frequent
  use of a computer, phone, and other office equipment.
• May
  require bending, climbing short ladders, or reaching for parts or
  equipment.
• Ability
  to work safely around machinery, tools, and agricultural equipment.

Employment Conditions

• Full-time
  position with potential for extended hours during peak seasons.
• On-call
  rotation may apply depending on seasonal demand.
• Must
  maintain a valid driver's license and acceptable driving record.
• Compliance
  with company safety standards and PPE requirements is mandatory 

About Prairie AG

Prairie AG is your trusted authorized dealership, proudly
Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include
Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the
Reesink Canada group—a subsidiary of the globally renowned Royal Reesink,
established in 1786—we offer a wide selection of new and pre-owned agricultural
and construction equipment. Our knowledgeable, friendly team is dedicated to
delivering exceptional service at every step, from helping you choose the right
equipment to providing expert maintenance and customization. At Prairie AG,
we're committed to building lasting relationships through outstanding customer
care and a shared passion for helping our clients succeed season after season.

What We Offer:

• Competitive Salary, comprehensive benefits: including
  health, dental, vision.
• Registered Retirement Saving Plan contributions program
• Ongoing professional development and training.
• A positive, team-oriented work environment with a focus
  on employee success.

We value diversity and inclusion, strive for an equitable
workplace where employees can be their authentic selves, and support the
diverse people and communities we serve. We do not discriminate against
applicants on any protected grounds.

Please visit our careers page to see more job opportunities