Medical Office Assistant

Company Overview
Integrated Health Clinic is a dedicated Naturopathic Health and Cancer Care Centre committed to providing holistic and integrative healthcare solutions. Our team focuses on patient-centered care that promotes wellness and healing through natural therapies and evidence-based practices.

Job Summary
We are seeking a highly organized and detail-oriented Medical Office Assistant to support our clinical team. The ideal candidate will possess strong administrative skills, proficiency with electronic health record (EHR) systems, and a comprehensive understanding of medical terminology and billing procedures. This role is vital in ensuring smooth clinic operations, accurate documentation, and excellent patient service.

Duties

• Manage patient scheduling, appointment confirmations, and front desk operations using systems such as Telus Med Access.
• Handle medical billing with precision.
• Maintain accurate medical records by reviewing documentation for completeness and compliance with HIPAA regulations.
• Assist with intake procedures, including collecting patient information and updating electronic health records.
• Support clinical staff with administrative tasks such as filing, data entry, and managing multi-line phone systems.
• Ensure adherence to confidentiality standards while handling sensitive health information and documentation review processes.
• Facilitate communication between patients, providers, and insurance companies to ensure efficient care plans and billing processes.

Experience
Candidates must have prior clinic or dental office experience with a strong background in medical administrative support. Familiarity with EMR systems such Telus Med Access, Jane, etc. is essential. Bilingual abilities are highly valued to serve diverse patient populations. The ideal applicant will demonstrate excellent customer service skills, proficiency in Microsoft Office applications, and experience working within healthcare environments that utilize medical terminology or hospital settings. A minimum of three years of office management or clerical experience in a healthcare setting is preferred.

Job Types: Full-time, Permanent

Pay: $25.00-$28.00 per hour

Expected hours: 28 – 36 per week

Benefits:

• Extended health care

Work Location: In person