IT Support Technician

Cypress Technology Solutions provides farms and rural businesses with a range of technology solutions, such as security and livestock cameras, whole yard WiFi, automation and managed IT services. We are located south of Cypress River, with customers located across Westman and south-central Manitoba.

This position will be based at our location and travel is not necessarily required. A hybrid work arrangement or flexible hours may be possible, depending on the applicant. CTS is a growing company, and this role can be tailored to the skills of the applicant.

What You'll Do:

Manage Customer Accounts

• Perform routine maintenance of customer environments
• Maintain and update customer security and back-up systems
• Flag potential issues or weaknesses

IT Support

• Perform first level IT support
• Device set up and configuration for installation
• Provide remote support to CTS installers in the field

Record Keeping

• Track hours by customer
• Generate sales orders on bookkeeping software

What You Bring:

• IT experience is a definite asset
• High level of accuracy and methodical mindset to tasks
• Strong organizational skills with the ability to manage data and prioritize tasks
• Excellent interpersonal communication, professionalism, and customer service orientation
• Dependable, self-motivated, and comfortable working both independently and collaboratively
• Valid driver's license and access to a vehicle required

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule

Application question(s):

• Do you currently live in southern Manitoba?

Licence/Certification:

• Class 5 driver's licence and access to a vehicle (required)

Work Location: In person