Quality Assurance

TITLE: Quality Assurance (QA) Tester (AI Agent & Voice Systems) - ALEBEX

POSITION OVERVIEW: We're hiring a QA Tester focused on commercial-grade testing for AI agents, with a strong emphasis on voice agent quality, covering the full release surface: conversational accuracy, tool/action execution, integrations, reliability, compliance, and load/stress testing.

WHY JOIN US:

• Groundbreaking Projects – Work on AI, robotics, and industry-disrupting software.
• Innovation Culture – Be part of a team that values experimentation, creativity, and rapid delivery.
• Career Growth – Opportunities to lead projects and shape the future of our AI-augmented development strategy.
• Central Location – Based in downtown Vancouver at Alexander Innovation Centre (570 Dunsmuir Street).
• Facilities – Brand new campus and office space that emphasizes a culture of environmentally friendly practices. Secure bike lockers and shower.
• Competitive salary & benefits.

WHO WE ARE: Alexander Innovation Centre (AIC) is a dynamic startup based in Vancouver, BC, formed in partnership with Alexander College. AIC focuses on advancing technological innovation across areas such as artificial intelligence (AI), machine learning, data analytics, and advanced engineering. At AIC, we move quickly from prototype to production, with a strong focus on reliability, clarity, and meaningful impact.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field required. Equivalent combination of education and relevant experience may be considered.
• 3–6+ years in Quality Assurance/test for web and backend systems (manual + automation).
• Experience testing API-driven systems (webhooks, REST), distributed workflows, and asynchronous event pipelines.
• Strong automation skills in Python and/or TypeScript/JavaScript; ability to integrate tests into CI.
• Hands-on performance/load testing experience (e.g., k6, JMeter, Locust, Gatling) and interpreting results.
• Comfort testing real-world, non-deterministic systems (retries, partial failures, rate limits, network variability).
• Strong documentation skills and a quality-ownership mindset.
• QA experience with voice/telephony systems and call flows; familiarity with Twilio-style testing patterns.
• Experience evaluating LLM-driven behavior using rubrics, golden conversations, and error taxonomies.
• Familiarity with common product stacks (e.g., React, NestJS, PostgreSQL, AWS) and observability tooling.
• Experience with privacy/compliance testing and audit logging requirements.

RESPONSIBILITIES:

1.AI agent functional testing (conversation + actions)

• Create and maintain test plans, test cases, and release gates for agent workflows (inbound/outbound, qualification, booking, handoff).

• Build scenario suites that validate intent handling, correct questioning, and completion of actions (including stop conditions after handoff).

• Voice quality testing (ASR/TTS + real-time behavior)

• Design voice test matrices for accents, background noise, interruptions, barge-in, latency, call drops, and long conversations.

• Integration and tool/action testing

• Test webhook ingestion, event callbacks, and conversation event logging for correctness, completeness, and ordering.

• Safety, compliance, and governance testing

• Validate guardrails and correct human handoff for sensitive topics and edge cases.

• Verify consent and compliance behaviors in voice flows where required (e.g., recording notices) and confirm configuration correctness.

• Performance, load, and reliability testing (commercialization-ready)

• Build and run load/stress/soak tests across APIs and channel infrastructure (voice/SMS/email), including surge scenarios.

• Defect management and release execution

• Own QA triage: reproduce issues, isolate root causes, write high-signal bug reports, and validate fixes.

• Maintain regression suites and coordinate go/no-go decisions for March pilot readiness.
• Produce clear test reports for engineering and business stakeholders.

HOW TO APPLY:

If you are interested in the above position and you would like to apply, please e-mail your cover letter and resume, with the e-mail title being "(Your full-name)_QA Tester 2026" to .

Only shortlisted applicants will be contacted. No phone calls please.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. Thank you.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Work Location: In person