Payment Agent Channel Development ManagerOTT Financial Group • Toronto, Ontario, Canada
Payment Agent Channel Development Manager
OTT Financial Group
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
As part of our continued growth, we are expanding our channel partnership program to strengthen our market presence and drive sustainable revenue growth.
The Manager, Payment Agent Channel Development is a senior individual contributor responsible for recruiting, activating, and managing independent sales agents (ISAs), sub-ISOs, merchant service dealers, and payment brokers across Ontario.
This is a revenue-generating role with clear commercial accountability. The successful candidate will own agent recruitment, activation timelines, and network processing volume, while ensuring margin integrity and merchant quality.
What's in it for you
Base Salary + Commissions (Base Pay Range $80-95K, depending on experience)
Extended Health, Dental, and Vision Benefits
Life and Disability Insurance
Performance Bonus
Vacation Leave
Learning and Professional Development Support
A chance to work in a dynamic, collaborative, progressive and high performing team
Community involvement through the annual Terry Fox Run
Tremendous opportunities for Growth and Development
Key Responsibilities
Agent Recruitment & Commercial Structuring
Identify and recruit qualified independent agents and ISO partners
Maintain an active recruitment pipeline of prospective agents o Negotiate residual splits, signing incentives,
and commercial terms
Execute structured onboarding plans to drive rapid activation
Agent Activation & Enablement o Reduce time-to-first-merchant activation
Deliver product, pricing, and compliance training
Conduct joint field calls and sales support during early-stage merchant acquisition
Maintain current sales toolkits and competitive positioning materials
Network Performance Management
Own monthly channel KPIs: active agents, merchant activations, processing volume, attrition
Tier and manage agents based on performance
Monitor residual payouts and manage dispute resolution
Forecast channel volume and report weekly to Sales leadership
Merchant Portfolio Oversight
Collaborate with Risk and Underwriting to ensure merchant quality
Monitor early attrition and chargeback trends
Support retention initiatives in partnership with Customer Success
Market Intelligence & Internal Collaboration
Track competitive residual structures and signing incentives
Provide structured feedback to leadership on channel economics
Support marketing initiatives targeting agent recruitment
What You Bring to the Table
Experience & Expertise
3+ years of Canadian merchant services or payment processing experience, including direct involvement with an agent or ISO channel (not purely direct sales).
Strong knowledge of the Canadian acquiring ecosystem, including Interac, Visa/Mastercard interchange, PCI-DSS, and residual-split ISO structures.
Proven ability to recruit and activate new agents or sub-dealers from self-generated pipelines.
Experience negotiating residual splits, activation bonuses, and commercial terms with independent business owners.
Proficiency in Salesforce or similar CRM for pipeline tracking and forecasting.
Strong professional communication skills in English.
Preferred Qualifications
Existing agent relationships in the GTA and southern Ontario.
Experience in restaurant, retail, grocery, convenience, health & beauty, or automotive verticals.
Background with a Canadian acquirer, ISO, or gateway provider.
Bilingual (English/French or English/Mandarin).
Familiarity with gateway integrations (e.g., Stripe, PaySafe, NMI, Helcim).
Inclusivity Statement
OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected. We are committed to providing reasonable accommodation, if required, and will work with you to meet your need.
Sprachkenntnisse
- English
Hinweis für Nutzer
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