Entry-level Call Centre Assistant

As an Entry-level Call Centre Assistant, you will support marketing campaigns by assisting with customer outreach and engagement activities. You will handle inbound and outbound calls, provide accurate information, and ensure a positive customer experience while representing client brands professionally. This is an ideal opportunity for someone looking to develop communication skills and begin a career within marketing and customer engagement.

Key Responsibilities

• Assist with outbound calls to prospective or existing customers
• Handle inbound enquiries in a professional and timely manner
• Communicate campaign details, promotions, and service information clearly
• Maintain accurate customer records and update internal systems
• Follow call scripts and campaign guidelines where required
• Support the team in achieving campaign targets and performance goals
• Escalate complex issues to senior team members when necessary
• Maintain a positive and professional approach in all interactions

What We're Looking For

• Strong verbal communication skills
• Friendly, confident, and customer-focused attitude
• Ability to work in a target-driven and team-oriented environment
• Good listening and basic problem-solving skills
• Basic computer literacy and data entry accuracy
• Reliable, punctual, and eager to learn
• No previous experience required, full training provided

What We Offer

• Comprehensive training and ongoing support
• Clear progression opportunities within marketing and customer service
• Supportive and collaborative team culture
• Performance-based incentives
• Opportunities for personal and professional development

If you're ready to begin your career in a vibrant marketing environment and develop valuable customer engagement skills, we'd love to hear from you. Apply today and take the first step towards your future with us.