Operations Manager
Westerra Equipment
- Abbotsford, British Columbia, Canada
- Abbotsford, British Columbia, Canada
Über
Reporting to the Vice President, Operations of Wesgroup Equipment, this position oversees and grows the operations of the Westerra Equipment branch in Abbotsford. You will also work closely with the local team to manage performance, advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service, parts, rentals.
Key Responsibilities:
Manage all aspects of business operations which includes service, parts and rentals (plus operator training if required)
Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities
Actively promote and instill customer focus throughout all departments and branches
Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams
Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business
Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments
Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.)
Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation
Other duties as assigned
Talent Management Responsibilities:
Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees
In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated, and improved
In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning
Train, develop, mentor and coach junior team members
Responsible for maintaining efficient and productive staffing levels
Ensure the companies "ways of working" are modeled and adopted throughout their team; the incumbent will work with the company's values to deliver a positive constructive work environment
Responsible for the safety of all their staff
Knowledge, Skills, and Abilities:
Proven ability to build high performing teams
Ability to meet and exceed customer expectations
Ability to understand business financials and levers for improvement
Ability to build relationships in person, via phone and alternate methods of communication
Excellent verbal and written communication skills
Highly motivated, self-starter, enthusiastic and well organized
Strong problem-solving skills with a focus on improving processes through a collaborative approach
A proactive autonomous individual able to set own high standards and succeed
Training, Education and Experience:
Previous experience and success in delivering results as a service manager and or operations/branch manager
Post-secondary education in a relevant field
Values:
Build trust – with customers and each other
Be a team player – commit to working together to win
Be customer-focused – "wow" customers so they become raving fans
Support community – care for our people, our community and our planet
Deliver results – know what you need to do and get it done
Working Conditions: The Operations Manager is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.
Position Disclaimer: This posting provides a brief overview of the position. Additional details regarding duties, responsibilities, and expectations will be provided during the hiring process as applicable.
Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at
Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.
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Sprachkenntnisse
- English
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