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Über
We are seeking a detail-oriented QA Testing Analyst to oversee testing operations and reporting for Metropolitan Transportation Authority (MTA) gate systems at our Queens facility. This is a client-facing role that requires exceptional communication and technical writing skills to document, analyze, and clearly report testing results to MTA stakeholders. The ideal candidate will have strong manual testing experience, the ability to work independently and proactively resolve issues, and excellent problem-solving skills. You will be working alone most of the time and must be self-directed, responsible, and reliable.
This is primarily an on-site role based in Queens, NY with occasional travel to MTA stations or MTA headquarters in the New York City area.
Key Responsibilities
Testing & Quality Assurance Oversee and execute manual functional testing of MTA gate systems at Queens facility Perform black box and grey box testing methodologies on gate systems across various configurations Identify test conditions and create comprehensive test cases for gate functionality Execute manual and automation tests according to established test plans Test various system configurations to validate functionality across different settings and scenarios Create and condition test data for effective test execution Evaluate test results and perform retesting as needed Hands-on testing of hardware/software integrated systems is a plus Testing Documentation & Reporting (Critical Requirement)
Write clear, comprehensive, and professional test result reports for MTA stakeholders Document test activities, findings, and outcomes with a high level of accuracy and detail Build and maintain structured test execution reports, defect summaries, and quality dashboards Translate complex technical findings into business-friendly language for non-technical audiences Propose and implement reporting methods to manage gate testing operations Submit regular status reports on testing activities and findings Identify and report risks proactively with clear documentation and impact analysis Client Collaboration & Issue Resolution (Heavy Client-Facing)
Work directly with MTA to understand, explain, and document problems found in gate systems Serve as the primary point of contact for MTA regarding testing activities and results Reproduce issues reported by MTA for analysis and resolution Analyze root causes of system failures and document findings clearly for both technical and business audiences Communicate complex technical concepts effectively to MTA stakeholders through written reports and verbal presentations Proactively identify potential issues and propose solutions before they escalate Coordinate with internal teams to address identified issues and track resolution progress Present testing findings, recommendations, and risk assessments to MTA leadership Process Management & Independent Work
Manage day-to-day implementation of testing processes at Queens facility independently Work autonomously with minimal supervision; must be self-directed and reliable Maintain comprehensive documentation of test activities and outcomes Validate and close applicable issues as appropriate Take ownership of testing operations and demonstrate accountability for quality outcomes Proactively escalate risks and blockers with clear documentation and recommendations Required Qualifications
Experience & Education
2 to 4 years of experience in manual testing (QA/testing role) Sound understanding of software development and testing life cycle (SDLC/STLC) Experience in defect reporting and management Proven experience working with clients or stakeholders to reproduce, analyze, and resolve issues Experience testing systems across various configurations and settings Strong background in technical writing and test documentation Technical Skills
Hands-on experience writing SQL queries for data validation and analysis Hands-on experience with test management tools such as TFS (Team Foundation Server), Jira, qTest, or similar Good knowledge of testing methodology and Agile methodology Experience with hardware/system testing (gates, access control systems, or similar hardware-software integrated systems is a plus) Ability to analyze system logs and troubleshoot technical issues Report building and data presentation skills Professional Skills (Critical for Success)
Excellent written communication skills - must be able to write clear, professional, and comprehensive test reports Excellent verbal communication skills - must be able to clearly explain technical issues to non-technical stakeholders Strong technical writing and documentation abilities - ability to produce high-quality testing documentation Strong problem-solving and analytical abilities Proactive approach to issue identification and resolution Detail-oriented with excellent organizational skills Ability to work independently and take ownership of testing operations with minimal supervision Reliable, responsible, and self-motivated - comfortable working alone for extended periods Strong collaboration skills and ability to work effectively with clients and internal teams Professional demeanor for client-facing interactions Ability to manage time effectively and prioritize multiple tasks Location Requirements
Primary work location: Queens, NY facility (on-site position) Occasional travel to MTA stations or MTA headquarters in the New York City area (not a significant part of the role) Must be local to Queens, NY area or willing to commute daily Valid driver's license and reliable transportation required No company vehicle provided - personal vehicle required for occasional travel Contract Details
Duration: Initial 6-month contract with potential for extension Work Schedule: Full-time, Monday-Friday (standard business hours) Compensation: $45-$50 per hour (mileage reimbursement for travel to MTA locations) This is an on-site position - remote work not available Success Profile
The successful candidate will demonstrate:
Strong business communication and client management skills - ability to serve as the face of QA to MTA Exceptional technical writing abilities - able to produce clear, accurate, and professional test documentation and reports Ability to work independently and manage testing operations with minimal oversight Proactive problem-solving mindset - identifies issues early and proposes solutions Ability to translate technical findings into actionable reports and insights for stakeholders Self-discipline and accountability when working alone Strong interpersonal skills for maintaining positive client relationships Ability to propose and implement process improvements to testing and reporting workflows
Sprachkenntnisse
- English
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