Account ExecutiveZLC EMPLOYEE BENEFITS SOLUTIONS • Vancouver, British Columbia, Canada
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Account Executive
ZLC EMPLOYEE BENEFITS SOLUTIONS
- Vancouver, British Columbia, Canada
- Vancouver, British Columbia, Canada
Über
ZLC Employee Benefits Solutions (ZEBS) is a Vancouver-based employee benefits advisory firm with a long-standing reputation for thoughtful, client-first service. We partner with organizations to design, manage, and evolve employee benefits programs that are sustainable, competitive, and aligned with business goals.
Our work sits at the intersection of strategy, service excellence, and long-term relationships. We value clarity over chaos, accountability over hand-holding, and smart, capable people who take ownership of their work. If you enjoy autonomy, collaboration, and doing work that genuinely helps clients make better decisions, you'll fit in well here.
What We Offer
● Competitive base salary of $82,000 – $100,000, based on experience
● Opportunity to earn additional incentive compensation
● Hybrid work environment with flexibility and trust
● A senior, client-facing role with real influence and autonomy
● Collaborative, experienced team with strong internal support
● Exposure to complex, interesting client portfolios
● Professional development and ongoing learning opportunities
● A workplace culture that values accountability, clarity, and results (not micromanagement)
● Dog friendly work environment
● Annual corporate retreat to really cool local places with no work to be done.
How to Apply (Read This Carefully)
We do things a little differently, on purpose.
To apply, please submit both:
Your resume and
A cover letter that includes the words "Purple Monkeys."
Why? Because attention to detail matters in this role, and we want to see how you communicate when no one is standing over your shoulder.
In your cover letter, please also include:
● A brief example of how you manage your own workload, priorities, or deadlines without needing constant direction
● How you hold yourself accountable when things get busy or complex
Applications without a cover letter will not be considered.
(No exceptions. Even very impressive resumes.)
We promise this isn't a trick — it's simply a practical way for us to identify candidates who can self-manage, think ahead, and follow instructions… all essential skills for an Account Executive.
Full Job Description
Job Description: Account Executive
About the Role
The Account Executive is the strategic partner and primary relationship owner for a portfolio of Employee Benefits clients. This senior role leads the delivery of advisory services, oversees renewals, designs benefits strategies, and ensures an exceptional client experience. The Account Executive collaborates closely with Advisors, Service Representatives, and insurers to provide proactive guidance, resolve complex issues, and support clients in managing sustainable, competitive benefits plans.
Key Responsibilities
Client Relationship Management (Primary Focus)
● Serve as the primary contact for assigned clients, offering expert guidance on benefits strategy, plan design, renewals, and industry best practices.
● Build strong, long-term relationships with HR leaders, plan administrators, and executive stakeholders.
● Anticipate client needs and proactively bring forward recommendations to improve plan performance and member satisfaction.
Renewal Strategy & Reporting
● Lead the annual renewal process, including analysis of insurer proposals, benchmarking, negotiation with carriers, and preparation of client-ready presentation materials.
● Provide clear, data-driven quarterly/semi-annual financial updates illustrating trends in claims experience, cost drivers, and plan performance.
● Recommend plan design changes and cost-containment strategies when appropriate.
● Manage the end-to-end delivery of annual reporting, financial reviews, and strategic planning materials.
Project Management
● Facilitate carrier transitions and new group implementations, including securing documents and historical data from providers and reviewing all plan documentation for accuracy.
● For larger/complex groups, meet with the carrier and/or client weekly to discuss project timelines and ensure target dates are met (where applicable, lead the weekly meetings).
● Complete and finalize marketing specifications and assist in the selection of an insurance carrier by analyzing carrier proposals and preparing marketing reports for clients.
● Assist clients with acquisition and divestiture needs as they relate to benefit plans.
Plan Administration Oversight
● Collaborate with Service Representatives to ensure accurate and timely processing of administrative tasks.
● Provide guidance on insurer policies, contract provisions, and administrative processes.
● Support clients with escalated or complex issues.
● Prepare employee communications as needed.
Insurer & Vendor Coordination
● Act as the main liaison with insurance carriers for client negotiations, quoting, claims escalations, plan amendments, and implementations.
● Evaluate market options, coordinate marketing exercises, and prepare comparative analyses and client-ready reports.
● Maintain strong industry relationships to stay current on pricing trends, product changes, and carrier service standards.
Internal Collaboration & Leadership
● Work closely with Advisors and leadership to deliver exceptional service and support business growth.
● Provide mentorship and direction to Service Representatives as needed.
● Contribute to ongoing improvements in processes and service standards.
● Actively participate in team meetings, training sessions, and professional development activities.
Qualifications
Education & Experience
● 5+ years of experience in group benefits, insurance consulting, financial services, or a related advisory role.
● In-depth understanding of group benefits products, pricing, underwriting principles, funding arrangements, and plan design.
● CEBS, GBA, or other industry certifications considered a strong asset.
● Must possess LLQP Life Insurance license (or obtain within 6 months of start date).
Skills & Competencies
● Strong analytical skills with the ability to interpret claims data, renewal reports, and financial metrics.
● Outstanding communication and presentation abilities.
● Excellent organizational and project-management capabilities.
● High attention to detail and a commitment to service excellence.
● Strong critical thinking, negotiation, and problem-solving skills.
● Advanced skills in Microsoft Excel, PowerPoint, Word, and CRM platforms.
Attributes for Success
● Takes ownership of client outcomes and values long-term partnerships.
● Proactive and anticipates issues before they escalate.
● Equally comfortable working in data and presenting to clients.
● Thrives in a collaborative, fast-paced environment where accuracy and responsiveness matter.
Working Conditions
● Full-time position, Monday–Friday.
● Hybrid work environment.
● Occasional travel for client meetings or industry events.
● Increased scheduling demands during renewal cycles.
Sprachkenntnisse
- English
Hinweis für Nutzer
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