Guest Services Agent

Job Summary
Bloom Mississauga A Tapestry Collection by Hilton is currently hiring a Front Desk Agent to join our dynamic team.

Reporting to the Front Office Manager or designate:

• Provides excellent customer service to all guests; helping to increase guest scores with every interaction
• Welcomes and greets all guests, and executes check-in and check-out procedures
• Answers guest inquiries and provide assistance in a professional manner
• Answers all incoming phone calls and processes new reservations
• Accurately follows all cash handling procedures
• Adheres to all department and Company policies and procedures
• Ensures guest security by proper handling of guest room keys and personal information
• Administers all night audit functions
• Balances all revenue and settlement accounts nightly
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
• Maintains files and resets the system for the next day of operations
• Follows up on guest requests and resolves problems promptly
• Demonstrates Knowledge of OnQ and PEP, Hilton's property Management System
• Performs any other job-related duties as assigned

What We are Looking for...

• Prior Hilton or other branded hotel front desk experience is essential
• Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner
• Organized and able to work in a fast-paced, multi-tasking environment
• Proficient in using a computer, good knowledge of excel and basic accounting principles
• Excellent communications skills, written and oral
• Works well under pressure in a changing environment
• Ability to work with minimal supervision
• ONQ & PEP, PMS knowledge is required
• Able to stand for an 8-hour shift
• Must be able to work mornings, evenings and overnights including weekends and holidays

Job Type: Full-time

Pay: $17.60-$21.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Work Location: In person