Ad Operations Specialist

We are looking for an Ad Operations Specialist to join our Toronto team. You will be responsible for managing the trafficking, delivery/pacing, optimizations, and reporting of digital ad campaigns for multiple publisher clients within a team environment. You will work with Ad Ops team members and cross functional groups to address and resolve all ad ops issues in a timely manner.

• Coordinate, manage the execution and the technical aspects of the campaigns such as Ad- serving, delivery, pacing, trafficking, optimization, troubleshooting, etc. - QA flighting/setup and launching of the campaigns. - QA various tags provided by clients. - Identify and resolve technical issues related to campaign assets, tags, pixels for both clients and internal teams. - Troubleshoot ad serving errors such as report discrepancies and broken creatives etc. - Provide high-end monitoring and reporting as request by client in a timely manner. - Monitor and deliver against key KPIs such as CTR, VCR, Viewability, Conversions % daily. - Manage campaign pacing, adjusting as needed to ensure campaign budgets deliver in full. - Provide management report of key campaign statistics (performance, pacing etc.). - Identify new levers and suggest processes for operations optimization. - Coordinate with Sales & Account Managers to service accounts efficiently. - Work closely with AMs and coordinate daily with them to ensure the smooth launches of the campaigns and day-day ad operations. - Interact with client's, agency's ad-operations team to handle any of their technical and Ad Operation Queries on a day-to-day basis. - Escalate potential technical failures spotted for the campaigns and/or Cluep infrastructure within the operation perspective. - Pro-actively analyze and improve processes to attain efficiency. - Implement, document, and enforce QA checklists. - Coordinate with Engineering team on a regular basis to request and test new features for Cluep's mobile advertising platform and internal admin dashboard. - Analyze on-going activity with current Campaigns and Brands. - Maintain and stay current on industry news and research.

• University Degree with analytical/quantitative skills and/or Advertising/Marketing/Media focus preferred - 2-3 years of working experience in an Ad Ops or technical Account Manager role within the digital, mobile advertising area, programmatic is a plus. - Strong knowledge of technical market standards (JS Tags, Rich Media, oRTB, OMSDK, ad-serving, SSP, DSP, DMP etc.). - Good understanding of web standards such as HTML, JS / JSON, etc. - Solid grasp of Google Analytics, GCM, DV, MOAT, IAS and other 3rd party attribution modelling and methodologies. - Experience with regular reporting, collaborative strategic planning, and performance management. - Understanding of online delivery technology, especially marketing technology (eg. cookies, ad servers, etc.). - Positive team player that can be adaptable and resourceful - Ability to work cross-functionally and collaboratively in a fast-paced environment.

• **Time off:** 3 weeks of paid vacation, approx. 2 weeks off during holiday period and extended long summer weekends - **Schedule:** hybrid work model (3 days in office) and flexible start/end times - **Well-being:** extended health benefits and coverage and 401k plan - **Culture:** supportive team environment and inclusive work force - **Social:** semi-annual offsite social events, holiday and life celebrations, quarterly company wide all hands and more