Student Service RepresentativeLaurentian University/Université Laurentienne • Sudbury, Ontario, Canada
Student Service Representative
Laurentian University/Université Laurentienne
- Sudbury, Ontario, Canada
- Sudbury, Ontario, Canada
Über
Department : Office of Student Awards, Fees & my Laurentian Hub
Type of Appointment: Full-time Appointment
Salary : $32.57-$37.30 per hour
Vacancy Status: Existing position
THIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.
Responsibilities
Reporting to the Manager, Student Awards, Fees & my Laurentian Hub, the candidate will be the face of my Laurentian Hub, a comprehensive model of centralized administrative services with a special focus on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.
Responsible for inquiries
Ensures the delivery of exceptional customer service;
Resolves student complaints, problems, issues, concerns, inquiries, requests and provides a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, webchat and social media channels;
Works independently to resolve incoming requests, inquiries and issues, and to provide services;
Responsible for Payment
Maintains confidentiality;
Balances a daily batch and cash float according to set guidelines and procedures;
Processes payments (including payments with cash, credit card, debit card, cheque, etc.);
Financial Aid/Fees
Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries.
Issue refunds, add administrative charges to accounts and perform other related tasks associated with student accounts as directed.
Respond to enquiries and provide assistance to students, faculty and the general public regarding Fees, OSAP, out of province financial aid, bursaries, awards and scholarship. Via face-to-face interactions, phone, email, mail, web chat and social media channels.
Responsible for documenting all processes and procedures related to the role.
Perform other duties as assigned, including the training of other staff.
Qualifications
Two (2) year college diploma in a related field.
One (1) to three (3) years of related experience.
Minimum two (2) years of experience using database software.
Excellent, practiced and proven communication skills.
Excellent, practiced and proven professionalism.
Strong interpersonal and listening skills.
Possess a friendly, cheerful and pleasant disposition.
An exceptional team worker and pleasant colleague.
Ability to effectively manage large numbers of contacts from various sources, including calls, emails, portal Inquiries and in-person visits.
Ability to quickly learn, maintain, use and understand large amounts of information.
Proven problem-solving skills and resourcefulness;
Be a self-starter.
Proven multi-tasking and time management skills.
Proven and demonstrated commitment for the customer experience.
Proven and demonstrated commitment for assisting students.
Demonstrated and practiced exceptional service delivery skills.
Ability to quickly learn specialized computer applications.
Strong ability to stay focused in a high pace work environment.
Experience accepting money transactions.
Flexible schedule with ability to work on evenings and weekends.
Experience delivering services related to OSAP and other university administrative services.
Experience with a CRM system is an asset.
Ability to work fluently (verbal and written) in both official languages, French and English, is required.
Applications are being accepted to fill an active vacancy within the University
***We are aware that some applicants are experiencing difficulty using our careers portal. Should you complete an application through our online form and receive an error, please submit your application to ***
The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter hours per week.
At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the job incumbent. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to revise or amend duties at any time. Laurentian University is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be employed solely on the basis of their abilities and qualifications and following the applicable collective agreements where required.
HOW TO APPLY
Laurentian University welcomes all candidates authorized to work in Canada and who meet the
minimum qualifications required to apply for this position. Please submit your application on our website and ensure that your cover letter and resume both specify the job title of the position that you are applying for. If you are a current employee of Laurentian University, please ensure that you notate accordingly in your application.
Laurentian University is an inclusive and welcoming community committed to employment equity. Applications are encouraged from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Laurentian University's bilingualism policy provides a provision regarding the language requirement for persons self-identifying as First Nations, Métis or Inuit.
All applicants are thanked for their interest in this position. However, only those selected for an
interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, please advise the Human Resources and Organizational Development Department. Laurentian University is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact the Human Resources and Organizational Development Office at for more information.
Please note that candidates invited for an interview will be required to submit three professional references.
Sprachkenntnisse
- English
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