Electrical Technical ServiceInforesight Consumer Products Inc. • Mississauga, Ontario, Canada
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Electrical Technical Service
Inforesight Consumer Products Inc.
- Mississauga, Ontario, Canada
- Mississauga, Ontario, Canada
Über
Full-Time | Hybrid (On-Site)
About Us
Inforesight Consumer Products Inc. (ICP) is a leader in radiant heating and control technology. We are growing and looking for a bright, motivated, and energetic individual to join us in our mission to deliver world-class heating solutions under our Solaira ) and Aura ) brands.
We are seeking a dynamic, customer-facing technical professional to lead technical service, product quality, and continuous improvement for our electric heating products. This role serves as the primary inbound technical support contact for customers and internal teams and is responsible for troubleshooting field issues, coordinating solutions, managing warranty cases, and collecting data to drive continuous improvement initiatives.
The ideal candidate is eager to support customers, develops skills quickly, and thrives in a growing, agile team environment.
Come meet the team. Apply today
Key Responsibilities
Technical Service & Customer Support
Serve as the primary inbound contact for technical service calls and emails
Triage and diagnose customer issues related to heaters, controls, sensors, and system integration
Provide troubleshooting support to customers, installers, and partners on ICP equipment
Coordinate with Sales and Operations to facilitate replacement products and returns
Develop training materials (printed, video, and other formats) to support part replacement and resolution of common issues
Product Coordination & Internal Support
Champion technical documentation for existing products, ensuring information is clear and accessible to customers and internal teams
Create and maintain instruction manuals, technical bulletins, troubleshooting guides, installation notes, and field advisories
Support Sales and Marketing with training materials, technical documentation, FAQs, and product knowledge
Review technical specifications and data tables in marketing materials for accuracy
Maintain accurate product numbering, descriptions, and technical details across internal systems
Quality Management & Continuous Improvement
Log, track, and analyze field issues, customer feedback, and product failures
Coordinate with manufacturing, engineering, and suppliers to identify root causes and implement corrective actions
Support warranty replacement processes and documentation
Qualifications
3+ years in a technical, customer-facing role, with strong technical aptitude for electrical and/or electro-mechanical products
Hands-on experience with residential and commercial electrical wiring and common field issues
Bachelor's or College degree in Electrical or Mechanical Engineering, HVAC Technology, or Electrician training
Knowledge of UL, CSA, and ETL standards for electric heaters and controls, as well as Canadian and U.S. electrical codes
Excellent written and verbal communication skills
Highly organized, detail-oriented, and process-driven
Strong team player with the ability to work cross-functionally with suppliers, sales, service, and operations teams
What We Offer
Collaborative team environment
Opportunity to grow with us and make the role your own
Competitive pay package, including comprehensive benefits and bonus eligibility
Continuing education support
3 weeks vacation to start and flexible Fridays in the summer
Hybrid work model (4 days a week in office)
We thank all applicants for their interest; only those selected for an interview will be contacted.
Inforesight Consumer Products Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Sprachkenntnisse
- English
Hinweis für Nutzer
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