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Leasing Associate (Calgary)
Kipling Group
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
Position Overview
The primary functions of the Leasing Representative are:
To lease properties at the highest rates possible, exceeding market expectations, through professionally qualifying prospective residents, initiating and executing leases and renewals in the building, all with a focus on minimizing vacancy loss.
To represent the brand of the building as the front-line employee providing exceptional service to all residents and applicants.
The Leasing Associate must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building's liaison with the residents and the community.
Responsibilities
Customer Service:
Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
Consistently focus on providing superior customer service
Meet and interact with residents and prospective residents in a courteous and professional manner
Foster a strong customer service culture among all staff
Promote a strong sense of community
Welcome and assist all residents and visitors in the office
Answer and direct all incoming telephone calls in a courteous and professional manner
Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible
Complete other duties as assigned
Leasing
Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk-ins
Secure appointments and conduct property and show suite tours with all prospective residents
Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required
Engage in the highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.
Regularly inspect upcoming suite availabilities prior to showing to prospective residents
Ensure that all suites are returned to "rent ready" condition as soon as possible on becoming available
Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
Negotiate leases to achieve optimum value for the property
Marketing
Coordinate open houses and actively promote referral programs if required
Create and post advertisements on websites as required
Generate leads through a variety of avenues as required
Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions
Prepare annual leasing and marketing plan for insertion in annual budget
Administration And Reporting
Review and submit changes to leasing reports as directed
Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
Register all prospective residents using Yardi or other software as required
Collect and complete all pertinent information on the lease application form and forward to the Director of Leaing for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month's rent
Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.
Personally notify all applicants of the General Manager's decision (approved or declined) with respect to rental applications
Assemble and provide move-in packages to new residents
Coordinate reservations of elevators for move-ins and move-outs
Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP)
Ensure the voicemail greeting is clear, enthusiastic and scripted according to company policy
Be flexible with lunch hours and breaks to be available to prospective residents and appointments
Maintain an orderly leasing centre with proper filing of all documentation and correspondence
Requirements
A passion for excellence in customer service delivery
Post-secondary education preferred
Exceptional oral and written communication skills
Strong interpersonal skills
Strong command of MS Word, Excel, PowerPoint etc.
Property Vista and Yardi experience an asset
Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense
Self-starter with high degree of initiative, creativity and flexibility
3-5 years residential leasing experience required
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Sprachkenntnisse
- English
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