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Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.
When we're searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you Apply to join our team today. Let's Create Possible, one learner at a time.
About The Role
Reporting to the Vice President of People & Employee Experience, the Senior IT Operations Advisor serves as a hands-on technical expert responsible for guiding Service Desk operations and strengthening the organization's IT infrastructure and security posture. As a trusted consultant to the Service Desk team, this role blends daily technical support, infrastructure and network oversight, security best practices, and mentorship. The Advisor ensures IT services are reliable, secure, and efficient across the organization while championing an outstanding technical support experience for all employees.
This role represents an existing vacancy and is part of our continued focus on strengthening IT Operations, infrastructure reliability, and security. This is a full-time, 12-month contract opportunity with an anticipated start in February 2026. There is strong potential for extension based on business needs and performance.
Key Accountabilities
Provide hands-on technical leadership and mentorship to the Service Desk team by offering expertise, guidance, and escalation support for complex issues.
Partner with the Service Desk Team Lead to support coordination of daily IT support activities, ensuring timely resolution of requests, smooth onboarding/offboarding, and adherence to ITIL-based best practices.
Support and maintain core infrastructure systems, including servers, networks, cloud environments (Azure/AWS), and identity platforms (Active Directory, SSO, MFA).
Enhance the reliability, security, and performance of end-user devices (laptops, desktops, and mobile) through proactive monitoring, updates, and endpoint management.
Collaborate with Service Desk and IT teams on initiatives such as upgrades, cloud migrations, and office technology improvements, helping ensure structured change management and minimal disruption.
Engage with vendors to manage contracts and support the full lifecycle of hardware and software assets.
Contribute to the development and reinforcement of IT policies related to security, backups, disaster recovery, and compliance.
Assist in security and continuity efforts by monitoring systems for vulnerabilities, supporting incident response activities, and participating in business continuity planning.
Analyze service performance metrics, identifying trends and presenting recommendations to drive continuous improvement.
Partner with the VP of People & Employee Experience to help shape a modern, employee-centric IT Operations function that emphasizes reliability, security, and service excellence
Note{{:}} This role does not have direct reports, but will provide day-to-day technical guidance, mentorship, and escalation support to the Service Desk Team Lead and team.
Requirements
Must Have{{:}}
5+ years of progressive experience in IT Operations/Infrastructure in a hands-on capacity
A degree in Information Technology, Computer Science, or a related discipline; or comparable practical experience
Working knowledge of{{:}}
Windows/Mac endpoint support and device management
Networking fundamentals (LAN/WAN, VPN, DNS/DHCP, wireless)
Identity & access tools (Active Directory, SSO, MFA)
Cloud environments (Azure and/or AWS)
Demonstrated experience mentoring or guiding a small IT / Service Desk team
Demonstrated experience presenting technical information to Senior and Executive leaders, with comfortability presenting, guiding, and influencing organizational-level IT decisions
Strong communication skills and a customer-first support model
Able to work in a hybrid model (3 days/week in office)
Nice to Have{{:}}
ITIL certification or strong ITSM/ITIL-based experience
Experience with security best practices (patching, vulnerability management, incident responses support)
Vendor management experience (hardware/software lifecycle)
Project management experience or certification (PMP/CAPM etc.)
Benefits
Compensation
The base salary range for this contract full-time position begins at $85,000 per annum based on experience. Please note this is a temporary employment role on payroll, not a freelance or Independent Contractor position. Compensation is part of our broader Total Rewards package, which includes benefits and programs that support employee well-being and growth.
What We Offer
At Nelson, we believe in taking care of our people.
Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you - professionally and personally.
The below benefits apply to this temporary contract position{{:}}
This role is a hybrid position (M-F, standard business hours, 3-days per week in-office, with some flexibility)
Commuter friendly location (Sheppard & Don Mills)
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to Linkedin Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between
Don't have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway
Our EDI Statement
Nelson teaches the world by learning from everyone in it.
We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company's culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.
We believe in the power of education and our ability to impact social change. Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.
We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions. Everyone is free to be who they are.
We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.
We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.
We strive to build an inclusive world for everyone. We are stronger together.
AI and Automated Hiring Tools
Nelson uses AI support tools in our applicant tracking system to help with tasks such as summarizing points and anonymizing applications. All candidate screening, assessments, and hiring decisions are done by people.
Interview Outcome Notification
Nelson is committed to keeping candidates informed. All candidates who attend an interview for a publicly advertised role will be notified of the outcome of their candidacy. Candidates will be notified of the hiring decision no later than 45 days after the last interview.
Our Commitment
Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.
Should you require any accommodation during our recruitment and selection process, please reach out to
Sprachkenntnisse
- English
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