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Guest Services Manager
Waring House Inn & Conference Centre
- Ontario, Canada
- Ontario, Canada
Über
The Waring House Inn, Conference Centre & Cookery School – Prince Edward County
The Waring House is a 49‑room country inn featuring two restaurants, a conference and banquet centre, meeting rooms, and a recreational cookery school. We are seeking an experienced and guest‑focused Guest Services Manager to lead our front desk team and help deliver exceptional hospitality.
About the Role
The Guest Services Manager oversees all front desk operations, ensuring a seamless, welcoming, and memorable experience for every guest. This role supports and leads the Guest Services team, maintains strong communication across departments, and manages the 5‑Star PMS to optimize efficiency and accuracy.
You will work closely with department managers and the Innkeeper to ensure that room and event information is current, guest experiences are consistent and of high quality, and regional tourism information is up to date.
What You'll Do
Lead, train, mentor, and support the Guest Services team
Ensure all front desk operations run smoothly and professionally
Deliver exceptional customer service and resolve guest concerns with care and efficiency
Manage room bookings, dining reservations, cancellations, modifications, and special event inquiries
Work with third‑party booking agents and adhere to reservation policies
Handle guest feedback and ensure it is communicated appropriately
Support guest needs after housekeeping hours, including delivering supplies or completing minor tasks when required
Encourage satisfied guests to share reviews
Address unexpected situations, including reservation challenges, guest concerns, and interdepartmental issues
Conduct staff reviews and provide constructive feedback
Ensure accuracy in billing, documentation, and security procedures
Maintain a calm, professional presence in a fast‑paced environment
Support staff and guests in situations involving diversity, unacceptable behaviour, or harassment
What You Bring
Hospitality industry experience, including leadership responsibilities
Strong communication, interpersonal, and problem‑solving skills
Excellent time‑management and organizational abilities
Strong technical and computer skills, including PMS experience (5‑Star PMS experience is an asset)
Post‑secondary training in hospitality or IT (preferred)
A commitment to delivering a superlative guest experience
Why Join Us
At The Waring House, you'll be part of a dedicated team that values professionalism, warmth, and genuine hospitality. This role is ideal for someone who thrives in a dynamic environment and is passionate about creating memorable guest experiences.
Sprachkenntnisse
- English
Hinweis für Nutzer
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