Service Advisor

Williams Machinery

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

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Über

Are you ready to join a team recognized as a Platinum Certified Canada's Best Managed Company and one of BC's Top Employers? As part of Wesgroup Equipment, a trusted leader for 120 years, Williams Machinery has been selling, renting, and servicing equipment across British Columbia, while providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference
As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up. The Advisor will be responsible to collect and update all customer information, write up customer requested repairs and maintenance, monitor repairs, sell additional needed service to customers and communicate with our customers throughout the entire service repair process, including scheduling of service work in the service department when required.
What's in it for you?
Competitive Compensation: $60,000–$70,000/year
Comprehensive benefits package
Health and Lifestyle Spending Accounts
Employee and Family Assistance Program (EFAP)
RRSP matching
Paid vacation (3 weeks)
What You'll Do:
Dispatch and plan weekly and monthly schedules for road technicians
Assign work to the right technician and ensure jobs are completed on time
Create, manage, and close work orders, quotes, and invoices promptly
Coordinate parts, freight, warranty claims, and planned maintenance schedules
Communicate effectively with customers throughout the service process
Maintain accurate records of technician time, job codes, and service details
Optimize technician workload using GPS and scheduling tools
Support shop and field technician coordination while following safety practices
Mon-Fri shift starting at 06:30–07:00, based on operational needs
What You Bring:
Strong experience in dispatching, scheduling, and workload planning
Excellent communication skills with customers, technicians, and management
Highly organized, detail-oriented, and able to multitask efficiently
Proficient in Microsoft Office and service management databases
Problem-solving mindset with a positive attitude and sense of humor
Self-motivated, coachable, and eager to learn
Our Values:
Build trust. Be a team player. Be customer focused. Support community. Deliver results.

Surrey, British Columbia, Canada

Sprachkenntnisse

English

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