Dieses Stellenangebot ist nicht mehr verfügbar
Über
We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: ·
Medical, dental, and vision plans with no-cost and low-cost options ·
Annual employer HSA contribution ·
401(k) matching and immediate vesting ·
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o
Associate / Sr. Associate: $350 o
Manager / Sr. Manager: $600 o
Director: $800 o
Executive Director: $900 o
VP or Above: $1,000 ·
100% employer-paid life and disability insurance ·
No-cost health and wellbeing programs, including a gym benefit ·
Six weeks of paid parental leave ·
Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect The Associate, Speech Analytics will work with the business to monitor and evaluate the quality of the performance of call center and associates who deal with HCA’s existing or potential customer calls. Day-to-day, the Associate will evaluate inbound/outbound calls, provide results and actionable insights to our business partners. The Associate will make data-driven decisions while leveraging speech analytics to deliver actionable insights. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do 1.
Conduct targeted listening activities to identify trends and insights gathered from speech analytics media sets; identify opportunities for improvements within the defined line of business or scope of work. 2.
Extract and analyze speech analytics data to discover meaningful insights. Structures an analytical approach to finding and solving business problems. Build interaction queries within the Nexidia application and work with stakeholders to create target media sets. Perform root cause analysis and develop recommendations for solutions. 3.
Prepare and summarize findings with the data and insights for readout. Collaborates with the business to facilitate implementation of the identified solution(s). 4.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 5.
Participate in internal and departmental business reviews to support knowledge sharing and performance coaching. 6. Perform all other duties as assigned.
Sprachkenntnisse
- English
Hinweis für Nutzer
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