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Information Technology Analyst I/II
South Tahoe Public Utility
- United States
- United States
Über
$79,359.37 - $118,745.39 Annually Location :
South Lake Tahoe, CA Job Type:
Full Time Job Number:
2026-3 Department:
Information Technology Opening Date:
02/12/2026 Closing Date:
3/1/2026 11:59 PM Pacific
Job Summary Under the direction of the Information Technology Business Systems Analyst and/or Information Technology Manager performs a variety of specialized and technical duties to support all staff in their use of District technology solutions including but not limited to drafting and publishing documentation, training, supporting District owned or approved hardware and software including maintenance, configuration, and troubleshooting. Essential Functions Supports the Information Technology Department in achieving the departmental and District-wide mission, goals, and values. Provides all District Staff with excellent customer service and technical support for all District technology solutions including but not limited to training, operation, installation, configuration, troubleshooting, and maintenance. Develops, prepares, and presents training materials, documentation, and procedures to assist employees in the use of District technology solutions. Administers the District's hardware and software solutions while maintaining accurate records of inventory, configurations, and changes, Tracks, sources, purchases, configures, installs, maintains, and schedules replacement of District devices in accordance with technology replacement lifecycles and maintains operating system image deployment software. Automates business processes and delivers scheduled dashboards using the District's existing platforms, with audit trails, records retention compliance, and measurable efficiency gains. Prepares and submits regular status reports on all projects and service requests. Tracks all IT requests through the help desk system and provides prompt, frequent, professional, and courteous responses to all requests. Works with support vendors to resolve complex issues and facilitate repairs. Participates in processes to keep the I.T. Strategic Plan and I.T. policies current. Adheres to and enforces all stated District safety policies and procedures. IT Analyst II also performs the following functions:
Ensures timely updates of District's intranet and public web pages, trains other content contributors, and ensures consistent formatting for site content. Administers, configures, troubleshoots, updates, and provides reports from the help desk software to departmental supervisors and managers. Assists the Information Technology Business Systems Analyst with information about capabilities and technical guidance to users regarding current technology investments; if needed, assists in planning and implementing new hardware and software solutions. Assists in identifying stakeholders, timelines, performs systems analysis and/or evaluation of solutions to determine strengths, weaknesses, and future benefits of the proposed solutions. Supports Board/AV systems including meeting set up, recording, audio and video editing, troubleshooting, infrastructure updates, providing documentation, and training. Provides support for specialized systems including, but not limited to, supervisory control and data acquisition system (SCADA), geographic information system (GIS), and computerized maintenance management system (CMMS). Provides technical and functional coordination with consultants as appropriate. Provides training and backup to entry level and temporary I.T. staff. Collaborate with the Information Technology Business Systems Analyst and provides support with IT project activities. Develop reports, tables, and views using a variety of databases, reporting tools, and SQL query language. Education & Experience Requirements EDUCATION
High school graduate or equivalent is required. College education and/or degree in related field highly desired. EXPERIENCE
Information Technology Systems Specialist I requires two (2) years' experience operating and installing personal computers and/or providing training on personal computer software. Recent relevant work experience is highly desired. Information Technology Systems Specialist II requires three (3) years' experience operating and installing personal computers and/or providing training on personal computer software. Recent relevant work experience is highly desired. A combination of education and experience in a related field, equivalent to the above experience/education requirements may be acceptable. LICENSES & CERTIFICATIONS
Information Technology Analyst II requires Computing Technology Industry Association A+ Certification or equivalent. Information Technology Analyst II requires an advanced certification in one of the areas of Microsoft SQL, Microsoft Cloud, or a mutually agreed upon certification that benefits existing District technology investments. Requires a valid, current drivers' license, acceptable by the State of California, with a driving record which enables insurability. Must have current, valid CPR and First Aid certificates, or ability to obtain within two (2) years of hire date. Proficiency Requirements
As required by job duties, maintains knowledge of current and upcoming mobile and desktop technology and applications, and implements as appropriate. Requires ability to work independently, taking initiative in line with departmental/District priorities. Requires ability to read, understand, and follow written or verbal instructions. Requires ability to maintain accurate record of work performed. Requires the ability to utilize logical problem-solving skills for analyzing and solving complex user problems. Requires the ability to operate a computer with word processing, spreadsheet, database, and desktop publishing capabilities. Requires the ability to convey complex technical concepts in a simplified manner. Requires the ability to foster and maintain cooperative relationships with co-workers and supervisors. An aptitude for effective use of programming logic concepts is desired. RESPONSIBILITY Responsible for maintaining and documenting a help desk support system. Responsible for purchasing, installing, configuring, maintaining, and trouble-shooting personal computer systems. Responsible for maintaining inventory of District technology (hardware and software). Responsible for maintaining District intranet (ITA II). Responsible for maintaining timely updates to District Internet site (ITA II). Responsible for training personnel in personal computer operation. Responsible for performing periodic preventive maintenance procedures for District P.C.'s and printers. Responsible for maintaining discretion when working with confidential information.
JOB ANALYSIS FORM Job Specific Body Movements
Occasionally 1/3 of time or less
Frequently 1/3 - 2/3 of time
Continuously More than 2/3 of time Sitting25% of day Standing 55% of day Walking20% of day Driving5% of day Hearing 100% of daySpeaking 30% of day Lifting 1-20 lbs X Lifting 20-50 lbs X Lifting 50+ lbsN/A Working/reaching above shoulderX Working w/arms extended @ shoulder levelX Working with body bent over at waist X Working in kneeling positionX CrawlingX Climbing stairs X Climbing ladderX Major Hand X Pulling X Pushing X Fine Manipulation X Typing/Keyboard X Writing X Simple Grasping X Filing X Power Grip X Tools X Equipment X Hand Twisting X Folding X Height from floor of objects to be reached or worked on: OBJECT HEIGHT Computer EquipmentFrom floor to 4 ½ feetWiringFrom floor to ceiling (10')Books, documentation, suppliesFrom floor to ceiling (10') 1. Medical, Dental and Prescription coverage. Premiums are fully paid by the District for the Employee and eligible dependents.
2. Vision Insurance through Vision Service Plan. No deductible. Premiums fully paid by District for employee and eligible dependents.
3. Life Insurance - $70,000 death benefit. Premiums paid in full by District.
4. Retirement Plan - CalPERS 2% at 62 formula for PEPRA members. 2.7% at 55 for Classic Members. Employee pays 50% of the total cost of the benefit, up to a maximum of 8% of salary per month. A new hire not previously in CalPERS (or a reciprocal plan) or who has had a PERS/recriprocal agency service break of six months or more may be subject to provisions of PEPRA legislation effective January 1, 2013. 01
The following supplemental questions will be a primary tool in the evaluation of your qualifications for this position and will be used in conjunction with your application to evaluate your experience, knowledge, and skills. When completing the following questions:DO NOT answer the questions only referencing your application, previous responses, or resume.DO NOT directly copy and paste answers from AI tools. Any responses deemed to be materially written by AI will be disregarded.DO answer in full sentences in paragraph format providing detail, context, and your experience in the subject matter.Do you understand and acknowledge these instructions?
Yes No
02
Describe your professional and/or personal experience in system administration and supporting operating systems, hardware, software, phone systems, networks, websites, and audio/visual technology. Your response should include specific examples that demonstrate the depth and breadth of your experience. 03
List your relevant education, training, or certifications which demonstrate your knowledge or skills as it pertains to the Information Technology Analyst position and describe how they are relevant? 04
What motivated you to pursue a career in Information Technology?How do you maintain your motivation over time, especially when facing challenging or repetitive tasks? 05
Describe a time you identified a problem or inefficiency that could be improved by utilizing technology. What proactive steps did you take to get user buy-in, develop and implement the solution, and what was the outcome of the project? 06
This position primarily receives its work from staff submissions into a help desk ticketing system; however, it will also receive tasks, assignments, and projects sometimes with competing priorities. Describe, in detail, how you have or would track, multi-task and prioritize your work and how you keep yourself effective. 07
Describe your experience providing customer service in an information technology capacity, including any experience you have providing "Help Desk" support regarding user technical issues. Please be sure to indicate where you gained this experience. If you do not have any experience in this area, please describe your view of customer service and explain why you think it is important for IT Professionals. 08
Describe your experience in Microsoft Active Directory and Microsoft 365 Administration tools or alternate system administration technologies. Include details like permission structures, employment onboarding and separation procedures, endpoint management. 09
Describe your experience in developing and deploying custom code to an organization. This includes PowerShell, JavaScript, HTML, and SQL Queries. Include how you developed the code, and the use case including the outcome of the deployment. If you don't have any experience, describe a software that you have intimate knowledge of and how that benefits your current workplace. Required Question
Sprachkenntnisse
- English
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