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Applications Analyst III
Salary
$96,623.00 - $144,934.00 Annually
Location
Gilbert, AZ
Job Type
Full Time
Remote Employment
Flexible/Hybrid
Job Number
26-0165
Department
INFORMATION TECHNOLOGY
Opening Date
02/10/2026
Closing Date
2/28/2026 11:59 PM Arizona
Description
Benefits
Questions
We Are Seeking
Team Gilbert has an exciting opportunity for a highly motivated professional to fill the IT Applications Analyst III position.
The IT Applications Analyst III reports to the IT Applications Supervisor. This role establishes, administers, and manages data, workflows, and systems while advising management on risks to the Town. It involves managing vendor and stakeholder relationships and requires excellent communication skills. Responsibilities include developing end-user workflows and customizing software applications like ERP, Public Safety Systems, or municipal service platforms to meet customer needs. This lead role works with considerable independence in technical support areas under general supervision. Duties also include developing backend database and application procedures compatible with current systems, and researching new business approaches through thorough testing and documentation.
Essential Duties and Responsibilities
· Manage and maintain data and processes for key applications like ERP, public safety systems, or municipal service platforms, including workflow, configuration, troubleshooting, and user support.
· Serve as project manager for application upgrade and implementation process;
· Provide Tier II and III support across critical Enterprise applications;
· Collaborate with vendors and stakeholders to resolve complex technical issues and implement enhancements;
· Analyze business processes, including exploration, definition, and solution identification;
· Read, understand, and interpret best practices and regulatory requirements as needed;
· This position may include responsibilities for contract and budget management as needed;
· Lead and/or participate in training of staff (both municipal and IT) on use of application and new features;
· Conduct system updates, backup, and disaster recovery, and maintain update processes;
· Work to create reports for managing work and data using reporting tools;
· Proactively identify potential system improvements to enhance efficiency and user experience;
· Other duties as assigned.
This position is in a hybrid work environment requiring two scheduled days on-site a week. Modified work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.
This position is an At-Will position and is FLSA Exempt – ineligible for overtime compensation.
About You
At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some position requirements:
MINIMUM QUALIFICATIONS & SPECIAL REQUIREMENTS:
· Bachelor’s degree in Information Technology, Business Information Systems, or related field OR a combination of appropriate certifications and / or years of experience;
· 5 years of application administration and configuration;
· 7 years of Information Technology industry experience;
· 5 years of Enterprise Application Support;
· 5 years business process analysis and project management;
· 3 years of SaaS environment support experience;
· The Public Safety Team position requires at least 3 years of experience in a highly regulated environment.
· Employment with the Public Safety Team is contingent upon successfully passing a police background check.
LICENSING/CERTIFICATIONS: Valid AZ Driver’s License.
Knowledge, Skills, and Abilities
KNOWLEDGE OF:
· Information technology terminology, practices, and procedures;
· Municipal government operations and interdepartmental workflows;
· Regulatory requirements and data to sufficiently pass annual audit (PCI, PII, HIPAA, CJIS, etc.);
· Basic network administration principles and practices.
SKILL IN:
· Exceptional verbal and written communication skills for both technical and non-technical audiences;
· Facilitation of meetings to cover workflow process, project(s) status, and sharing information;
· Interpreting business processes and requirements to align with technology as well as translating technology for non-technical audiences;
· Leadership via influence
Why Team Gilbert?
In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.
We Are Here to Help!
Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that “Apply” button at the top there? We can’t think of a better place to put your talents to work.
Let’s get this adventure started!
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .
01
In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.
Yes
No
02
Do you have a bachelor's degree or higher in computer science or a closely related field?
Yes
No
03
If you indicated in the previous question that you do not have a bachelor's degree, please describe your equivalent work experience. If this does not apply to you, please enter N/A.
04
Do you have three or more years of experience supporting enterprise applications? This is working with configurations and workflows.
Yes
No
05
If you indicated in the previous question that you do have this type of experience, please describe it in the space below. If not, please enter N/A.
06
How many years of experience do you have in administering cloud-hosted solutions/SaaS?
No experience in this area OR less than one year
More than one year, less than three years
More than three years
07
If you indicated you do have experience as described in the previous question, please describe it in the space below. If not, please enter N/A.
08
Do you have three years of experience in requirements gathering and project work?
Yes
No
09
If you indicated in the previous question that you do have this type of experience, please describe it in the space below. If not, please enter N/A.
10
Please select all the below applications you have experience working with.
Police Computer Aided Dispatch
Police Records Management System
Fire Records Management System
Electronic Patient Care Records System
Prosecutors' Case Management System
Municipal Courts Case Management System
An application or case management system not mentioned above
No experience in the above applications
11
In the space below, describe your experience with the above applications including months and years. If you do not have experience, please enter N/A.
12
List any additional applications you have experience with that were not mentioned above. If none, enter N/A.
13
Many Public Safety applications are critical systems that are used 24/7, which may require answering support calls out of normal business hours. Are you willing to be contacted to provide support outside of normal business hours?
Yes
No
14
Are you comfortable working in an environment where detainees may be present under supervision?
Yes
No
15
The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):
Veteran
Disabled Veteran
Veteran's Spouse / Surviving Spouse
Disabled Person
Required Question
Employer
Town of Gilbert
Address
50 E. Civic Center Drive Gilbert, Arizona, 85296
Phone
(480) 503-6823
Website
https://gilbertaz.gov/jobs
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Sprachkenntnisse
- English
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