F&B Manager (H/F)

Mont Cervin Palace

Zermatt, Valais, Switzerland

Zermatt, Valais, Switzerland

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We want to be the best in Zermatt… As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it! We are looking for a F&B Director to complete our team. Oversee and manage all Food & Beverage operations across restaurants, bar, breakfast, room service, and events/banqueting. Ensure consistent delivery of luxury service standards and exceptional guest experience in line with LQA requirements. Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations. Monitor operational performance (covers, revenue, costs, guest feedback) and implement corrective actions. Lead the strategic development and positioning of the hotel's Food & Beverage offering. Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling. Manage budgets, forecasting, cost control, purchasing, and inventory management. Ensure full compliance with hygiene, safety, HACCP, and quality standards. Handle guest complaints and VIP requests with professionalism and discretion. Oversee cash handling, billing procedures, and duty management shifts. Lead, recruit, train, and develop F&B teams in line with luxury service and LQA standards. Ensure optimal staffing levels and productivity adapted to seasonal activity. Conduct performance management, coaching, and KPI follow-up for management teams. Act as an ambassador of the hotel and Michel Reybier Hospitality Collection values. The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels) A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt Access to our pool area during designated staff swimming times Through a development program, doors are open to various courses, for example with the company Ritzy Discounts on season or annual mountain railway passes with the Zermatt resident card For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Zermatt, Valais, Switzerland

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English

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