Technology Support Group Group Specialist

Primary Job Posting Location:

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

JOB SUMMARY

This position provides deployment and support services for UPS approved technology products to both internal and external customers.  This position will support UPS Information Technology (IT) infrastructure and perform a range of duties, including hardware and software planning, administration, network management, technical advice and training.

Job Type: Full Time Permanent

Work Location: 4156 Mainway, Burlington, ON L7L 0A7, Canada

Workdays: Tuesday through Saturday *(Flexibility required to work weekends) * 

Shift Start: 5:00 PM to 1: AM * (Flexibility with start and finish times required based on operational needs) *

KEY RESPONSIBLITIES:

• Deployment & Installation: Organize and coordinate activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure
• Network Management: Conduct network administration tasks, including hardware and software planning
• Troubleshooting: Diagnose and resolve technology related issues and collaborating with staff to implement deploy standardized practices and restore technical services
• Project Support: Implementation and facilitate activities to support and manage programs and projects
• Compliance & Auditing: Engage in regular audits to ensure the IT environment aligns with UPS standards
• Create business continuity plans
• Telecommunication Support: Provide assistance with landlines, cell phone, smartphones, data lines, HDVC and MOVI conference calls, Private Branch Exchange (PBX) systems
• Vendors: Work closely with vendors, coordinating visits, and providing support, supervise vendor outsourcing and performance
• Customer Support: Provide technical advice, training, and support to customers, ensuring smooth operation of UPS approved technology products. Fulfill Service requests and address customer inquiries
• Customer & Team Interaction : Interface with customers, teams, and associates to ensure seamless communication and collaboration
• Technical Disaster Recovery: Execute TSG Technical Disaster Recovery Procedures to ensure business continuity in the event of disruption
• Multisite Operations: Work across multiple locations, including UPS facilities, vendor sites, and customer locations, to carry out deployment and support tasks

REQUIREMENTS:

• Bachelor's Degree
• A+ Microsoft Certified Solutions Associate  
• CCENT Cisco Network Certification
• Data acquisition for analysis and surveys
• Strong problem-solving skills, with the ability to multitask
• Strong oral and written communication skills
• Working knowledge of Microsoft Office Applications
• Ability to work in a fast-paced warehouse environment
• Should be able and willing to travel

COMPENSATION AND BENEFITS:

• Pay rate of $22.46/hr. with annual performance increases
• Paid training
• Weekly Pay via Direct Deposit- Every Friday
• Personal paid days off (Eligibility Requirements)
• 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, and 6 weeks after 25 years.)  
• Extended Health Care Benefits  (Vision, health, life insurance, and dental benefits after one year of service)
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program (conditions apply) and Immediate access to UPS 'Employee Discounts'
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company
• Strong analytical, organizational, and communication skills.
• Exposure to/Understanding of Automation in some regards, preferably in relation to conveyance, sortation, and building systems

Additional Skills:

• Ability to oversee multiple projects simultaneously in a dynamic environment.
• Knowledge of environmental and safety regulations at the district level.
• Experience with drafting, designing layouts, and maintaining technical documentation.

The deadline to apply for this position is February 22th, :59 PM ). 

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.