Senior Machine Learning Engineer

FreshBooks

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

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Über

As a Senior Machine Learning Engineer at FreshBooks, you will own the full machine learning lifecycle, from early experimentation and prototyping to deployment and monitoring in production. You will work on moderately complex problems, refine ML processes, and support teammates through mentorship and collaboration. You will help deliver ML-powered features while optimizing systems for reliability, performance, and rapid experimentation. This role is primarily focused on machine learning, with supporting software engineering skills to enable production deployment. This role is ideal for someone who enjoys taking ideas from concept to customer impact.
NOTE: This role can be worked remotely from the above location.
What You'll Do

Design, prototype, and validate machine learning models for product features and internal tools

Own the ML lifecycle from experimentation through production deployment and monitoring

Partner with Data Engineering and Product Engineering to integrate models into batch and online systems

Build and maintain shared feature pipelines, including documentation and versioning

Write production-ready code with testing, observability, and monitoring

Design experiments and analyze results to guide product and business decisions

Improve ML reliability through retraining workflows, drift detection, and root cause analysis

What You'll Bring

5+ years of experience in data science, applied ML, or ML engineering roles

Strong foundation in supervised and unsupervised learning, modeling, and experimentation

Experience shipping and operating ML models in production (batch or real-time)

Strong Python and SQL skills with experience working with structured and unstructured data

Experience building ML or LLM-based systems

Familiarity with cloud infrastructure and ML tooling (ideally on Google Cloud Platform)

Strong communication skills and ability to explain technical concepts to non-technical stakeholders

You'll Stand Out If You Have

Experience working with agentic models

Familiarity with LLM orchestration frameworks (e.g., ADK, LangChain, Semantic Kernel, Haystack)

A background in software engineering (e.g., system design, APIs, or distributed systems)

Waterloo, Ontario, Canada

Sprachkenntnisse

English

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