Senior Resolution Officer

Job Description

What is the opportunity?

Reporting to the Team Leader North America Accounts Payable, this role is responsible for accurate, timely and complete processing of accounts payable transactions. Identifies and escalates issues for problem resolution. With a continuous improvement mindset look for opportunities for process improvement or fixing gaps/service issues within accounts payable function, this role will make sure all responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles

What will you do?

• Process accounts payable transactions ensuring timely, accurate and completeness
• Ensure all accounts payable transactions contain valid information for input, identify and follow escalation protocol for those that don't
• Follow policy and internal procedures/processes ensuring all control are met and adhered to.
• Participate in the identification and resolution of issues and concerns helping to identify root cause of issues and proposing ideas to resolve
• Demonstrate a continuous improvement mindset by pro-actively identifying, recommending and helping implement solutions
• Provides consistent and high-quality service within established benchmarks contributing to achievement of service levels (SLA's and KPI's)

What do you need to succeed?

Must Have:

• University or college degree in accounting or finance
• 2 years of operations experience in a financial sector environment
• Excellent communication, organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
• Proficient in Microsoft suite of applications, intermediate to advanced excel

Nice to Have:

• Knowledge in accounts payable processing
• Knowledge with Journal Entries, Coupa, Procurement, SAP
• Exposure to Lean Six Sigma (LSS) or process improvement
• Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Additional Job Details

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Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.