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Status: Temporary Part Time RegularSchedule: Monday - Friday with rotational Saturdays, 7:00am - 12:00pmAdditional Requirements: This is a temporary position located at 65 University Ave E in Waterloo, with an end date of April 30, 2025. The role requires strong customer service skills and prior experience in a customer-facing environment. Candidates must have a typing speed of 55 words per minute, demonstrate high attention to detail, and be able to work independently. The scheduled shift is from 7:00 AM to 12:00 PM, and the position includes rotational Saturday shifts within the regionNumber of positions: 1Start Date: 15 December 2025 Contract End Date: 30 April 2026This vacancy is for an existing position.
Your responsibilities will include:
Customer Experience
Exceptional customer experience skills to welcome the customers to LifeLabs with undivided attention and makes them feel safe and comfortable.
Defuse customer situations and provide resolution in a timely and effective manner.
The ability to prioritize multiple tasks in a fast-paced environment.
Enters customer in Queue/ Patient Wait Time system.
Reviews requisitions for accuracy, requests information as required from patients, determines if customers have followed necessary test preparation protocol prior to specimen collection and provides instructions regarding the specimen collection process.
Enters into computer required patient demographics, requisition information and any additional information related to the processing of test results.
Promote SMS and demonstrate functionality to customers.
Support confidentiality in all areas of our related work.
Represent LifeLabs in a professional and positive manner.
Inspire trust, teamwork and positive relationships with team and customers.
Ensures a safe, comfortable, efficient, and personalized experience while visiting our LifeLabs locations.
Specimen Prep
Receives, sorts and processes incoming specimens from physician offices and/or patient specimen drop offs.
Troubleshoots, problem solves and investigates incidents relating to missing specimens or other specimen concerns.
Prepares specimens for pickup by couriers in accordance with packaging requirements and within the time deadlines.
Other
Cleans/disinfects/wipes work area(s) as per established procedures.
Maintains adequate stock of supplies for PSC and orders as required.
Filing and faxing as required.
What you bring to the role:
1-3 years in customer service.
High School diploma or equivalent
Excellent computer skills – MS Word, Outlook, 60 WPM.
Clear and effective communication with strong interpersonal skills.
Familiarity with Medical terminology an asset.
Accountability, initiative, and a high level of ownership.
Embraces problems with a can-do attitude and calm and measured approach striving to solve and continuously improve.
Thrives in dynamic and fast paced/ changing environments.
Prioritizes safety, including demonstrating appropriate infection control etiquette.
Sprachkenntnisse
- English
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