Medical Office Assistant

Location: 600 de Maisonneuve Boulevard West, Montreal, H3A 3J2 (100% in-person)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m. (must be available between 7:30 a.m. and 5:00 p.m. based on operational needs)

Be part of an innovative team using cutting-edge technology Join our team

The team members in the clinic are dynamic, passionate, and always ready to provide the best client experience. They genuinely enjoy interacting with patients.

Here's the impact you'll have and what we'll accomplish together:

The medical office assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working as part of a team to achieve departmental goals.

Your responsibilities will include:

• Handling requests from assigned physicians
• Answering patient phone calls
• Sorting messages for physicians or nurses
• Contacting external medical clinics to schedule follow-up appointments for patients
• Occasionally following up on missing test results
• Performing any other related administrative tasks

You have

• High school diploma completed
• Minimum one year of customer service experience required
• Bilingualism (spoken and written) is essential
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Attention to detail and precision
• Knowledge of medical terminology (an asset)
• Polite and courteous demeanor
• Fast execution and discretion
• Respect for confidentiality
• Reliability and punctuality
• Good stress and priority management
• Ability to multitask
• Neat and professional appearance
• Act as a point of contact for our clients
• Answer client questions and ensure minimal wait times
• Ensure client satisfaction
• Schedule internal appointments for clients
• Any other related duties

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.