Technical Support Representative

EnerSys is a leading power and energy solutions provider for the Information and Communications Technology (ICT) industry. Our products help power the necessities of modern wired and wireless communication infrastructure, including wireless cell sites, 5G small cells, Internet of Things (IoT), and switching centers. Our portfolio includes renewable energy products, DC and AC power systems, power distribution systems, and energy storage in the form of industrial batteries, employing advanced lithium electrochemistry technologies.

As power conversion and power management experts, we provide solutions to our customers' challenges and problems. From individual modules to full turn-key system solutions, we provide our customers with the advice and support needed at all level of the organization. We cherish the integral relationship critical to success of our clients who range from Mobile Network Operators to major telecom and cable providers to data center operators.

Our Burnaby, British Columbia, facility is the Center of Excellence for our power system design and ICT application development. Regional headquarters are in Canada, USA, Europe and Asia, with worldwide headquarters located in Reading, PA, USA.

EnerSys is truly a Global Company, with over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. EnerSys is the power/full solution with sales and service locations throughout the world.

Learn More About Our Company

Join the Critical Facilities Technical Support team, supporting the future critical facilities powering solutions. EnerSys / Alpha Technologies Services Inc. has an immediate need for a Technical Support Representative (TSR) for its growing offices. The position provides remote technical product support in a call center environment. The team's primary focus is critical facilities' power systems. The goal is to provide thorough, timely, and professional responses to customers, sales staff, and inside support staff.

⦁ Resolve customer's technical issues by providing remote product support via phone and email
⦁ Document technical support requests in a case management system
⦁ Communicate effectively and clearly on technical content
⦁ Act as an advocate for the customer to resolve technical issues
⦁ Work remotely and collaboratively in a virtual team environment
⦁ Capture all business opportunities and handoff to the Sales Team
⦁ Always follow safe working practices

Minimum Qualifications

⦁ Ability to converse clearly and concisely with customers in English, verbal and written
⦁ Ability to use and operate computers, familiarity with Windows, Excel, Word, and Outlook

Preferred Qualifications

⦁ Basic knowledge of electrical fundamentals and electronics
⦁ Ability to read schematic diagrams to troubleshoot electrical circuits or system failures
⦁ A functional understanding of test equipment and the ability to read schematics
⦁ Technical degree in Engineering where/if applicable to the location
⦁ 1-2 years of previous power systems installation and/or field support
⦁ Diploma/Degree in Electronics (Technology) program or equivalent

• Generic

Equal Employment Opportunity
Individuals are hired, trained, assigned, promoted, transferred, downgraded, laid-off, terminated and recalled based upon their own abilities, achievements and experience without regard to gender, marital status, race, colour, religion, national origin, age, ancestry, physical or mental disability, sexual orientation, or any other legally protected status.