Legal Claims Handler

Rev & Regs are recruiting on behalf of an established multi national insurance company located in Croydon for a Legal Expenses Claims Handler.

The Legal Expenses Insurance Claims Handler (Civil Litigation, Employment Law or Crime & Regulation) is responsible for managing claims arising within these areas under legal expenses insurance policies. The role involves assessing policy coverage, evaluating the legal merits and prospects of success, liaising with panel solicitors, and overseeing cases through to resolution. You will guide and support policyholders throughout the claims process, ensuring complex legal matters are communicated clearly, practically, and with empathy. This position requires strong analytical judgement, sound knowledge of relevant legal procedures, and a customer-focused approach to decision-making.

Key responsibilities:

• Review and assess new civil litigation claims to ensure alignment with policy coverage and legal requirements.
• Manage a varied caseload of civil disputes, including: Contract disputes, Property damage and boundary matters, Landlord and tenant civil claims (non-criminal), Defamation and nuisance claims
• Evaluate prospects of success, proportionality, and overall cost-benefit to determine the most effective case strategy.
• Set, monitor, and adjust financial reserves in line with case developments and potential exposure.

Key experience & skills required:

• Proven experience handling civil litigation or insurance claims.
• Strong working knowledge of civil procedure, evidence, and dispute resolution.
• Confident assessing legal merits, risk, and proportionality to make sound decisions.
• Clear and confident communicator, able to simplify complex legal issues for clients and stakeholders.
• Highly organised, with the ability to prioritise and manage a busy, varied caseload.

Desirable

• Qualified or part-qualified legal professional (LLB, LPC, SQE, CILEx or equivalent).
• Background in a law firm, legal expenses insurance, or civil liability claims environment.
• Familiarity with CPR and ADR processes.
• Comfortable using digital case management and claims systems.

Location: Hybrid (3-4 days per week in Croydon office)