Dieses Stellenangebot ist nicht mehr verfügbar
Über
We run a fast-growing dropshipping business with multiple stores across different countries.
In approximately one month, we will be expanding our team and are already looking for long-term employees to join us. We are currently building a shortlist of strong candidates so we can onboard quickly when the position officially opens.
There is significant growth potential for those who consistently contribute positively to the company. We are looking for reliable, detail-oriented individuals who represent our brand with professionalism, dedication, and outstanding customer service.
Before introducing yourself, please include the word strawberry in your application so we know you have read the full description carefully.
About the Role
This is a Customer Support position where you will follow a structured process to ensure customer satisfaction. Once you understand each step, the workflow becomes clear and efficient.
Although the official start date is in about 1 month, selected candidates may be invited for a short onboarding introduction beforehand.
Required Platform Knowledge
You must have experience with:
Re-Amaze / G Suite (Helpdesk CRM)
Shopify (eCommerce platform)
Slack (Team communication)
ChatGPT (for prompts & translations)
DeepL (for translations)
PayPal (handling disputes & cases)
Responsibilities
Handling customer complaints professionally
Reporting refunds and complaint cases
Responding to emails regarding refunds, tracking numbers, FAQs
Improving documentation and support processes
Responding to all inquiries in a timely, polite, and accurate manner
Working with Google Sheets for reporting
Generating weekly reports per store
Maintaining a high level of professionalism
We maintain a strict 24-hour response ETA, so all emails must be answered within this timeframe.
What We Provide
Step-by-step video training
Detailed SOPs
Email templates
Worksheets
Direct access to a team lead for support
Applicant Requirements
Fluent English (written & spoken)
Minimum 2 years of Ecommerce Customer Support experience
Open to team calls
Organized, motivated, and eager to grow
Available to start in approximately 1 month
Available for 40 hours per week (full-time) after a two-week trial period
Ideally, you are not currently committed to another full-time position.
We are looking for someone consistent and detail-focused. We want to avoid:
Sending duplicate emails
Inaccurate or vague responses
Off-topic replies
Consistency and professionalism are extremely important to us.
How to Apply
Please tell us about your previous similar experience and explain why you believe you would be a strong fit for this role.
We look forward to reviewing your proposal.
Thank you.
Contract duration of 3 to 6 months. with 30 hours per week.
Mandatory skills: Customer Support, Email Communication, Order Tracking, Product Knowledge, Google Workspace, Shopify, ChatGPT
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.