Technical Operations Manager

Technical Operations Manager - Toronto

We are seeking a Technical Operations Manager to own and mature security-focused TechOps capabilities globally.

As a regulated financial institution operating across multiple jurisdictions, security, resilience, and operational excellence are fundamental to our technology operations. The TechOps function plays a critical role in protecting identities, endpoints, data, and collaboration platforms across the organisation.

About us:

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.

Our mission is simple: we're simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables

• Foreign Exchange (FX)

• Treasury management

• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we're building a team of exceptional people who share our ambition to transform the future of global payments.

The Role

This role is designed for a blue-team security professional with strong hands-on experience operating modern security controls at scale. You will hold global accountability for the secure operation of key TechOps security domains, while also acting as the primary TechOps presence in your physical location.

The role combines global security operations ownership with regional execution, ensuring consistency, resilience, and regulatory alignment across all locations. The position operates with a high degree of autonomy and is expected to make sound technical and security decisions aligned with organisational risk appetite.

Key Responsibilities

Global Security Operations (Blue Team)

·       Lead and continuously improve global TechOps security operations across endpoints, identity, collaboration, and access layers.

·       Operate as a blue-team practitioner, supporting:

o   Threat detection, investigation, and response

o   Security alert triage and incident handling

o   Root-cause analysis and remediation

·       Ensure effective incident lifecycle management, including containment, recovery, and post-incident reviews.

·       Own and operate global security tooling, including:

o   Microsoft Defender (Endpoint, Identity, Office 365, Cloud Apps)

o   Network Security

o   Security monitoring and alerting capabilities

·       Define and enforce global security operating standards for TechOps.

·       Support privileged access and least-privilege access models globally.

Endpoint, Identity & Data Protection

• Own and ensure the effectiveness of endpoint security and patch management for Windows and macOS globally.

• Own MDM and device compliance across regions.

• Administer Azure Entra ID globally, including Conditional Access, MFA, and identity protection.

• Implement and maintain Microsoft Purview controls for data protection, DLP, and information classification.

• Ensure secure email, encryption, and collaboration practices are consistently applied worldwide.

Global TechOps Enablement & BAU

• Act as a global escalation point for complex security and operational issues.

• Enable regional TechOps teams and specialists through:

  • Technical guidance and standards

  • Runbooks, SOPs, and operational frameworks

• Drive automation, standardisation, and continuous improvement across global TechOps processes.

• Maintain accurate asset and access inventories, ensuring strong linkage between users, devices, and privileges.

• Provide Level-1 (L1) operational support for platform and production environments, including initial incident triage, monitoring, and structured escalation to Platform/SRE or Engineering teams for business-critical service disruptions.

Office IT & End-User Support (In region)

• Act as the primary TechOps contact for your office location.

• Ensure reliable, secure, and professional IT services for your office location.

• Coordinate local IT vendors, office infrastructure, and equipment as required.

Compliance, Risk & Governance

• Support global compliance and audit readiness for: SOC 2, PCI DSS, ISO 27001, GDPR and related data protection regulations

• Maintain operational security controls and contribute to audit evidence globally.

• Support risk assessments and remediation activities.

Collaboration & Documentation

• Partner with global IT, Security, Engineering, HR, Legal, and Compliance teams.

• Maintain audit-ready documentation using Confluence, Jira, and internal platforms.

• Support evaluation & onboarding of security and IT tooling globally.

Required Qualifications

• 7+ years' experience in Security Operations, Technical Operations, or Systems Engineering roles.

• Demonstrated experience operating security controls at global scale.

• Experience supporting distributed, multi-region organisations.

• Strong hands-on experience in blue-team security operations.

• Deep knowledge of Microsoft security tooling - Defender, Purview, Azure Entra ID, Manage Engine Endpoint Central (or any MDM solution)

• Strong experience with Windows and macOS endpoint security and patching.

• Solid understanding of Zero Trust security principles.

• Strong scripting and automation skills especially in Powershell.

We'd love to hear from you if you have:

• Experience with Zscaler or similar secure access platforms.

• Exposure to PAM and identity governance tooling.

• Cloud security experience (Azure, AWS and GCP).

• A calm and methodical approach to incident handling.

Our Technology Environment

Microsoft 365, Azure Entra ID, Defender, Purview, MDM, Windows and macOS endpoints, AWS and GCP cloud infrastructure, and third-party security platforms supporting a globally distributed workforce.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.  

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.