RQ00519 - Business Analyst - Intermediate

Must haves:

• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
  
• Strong understanding of primary care and referral systems across Ontario
  
• Strong relationship building and communication skills
  

Responsibilities:

• Support physician engagement activities by gathering, documenting, and analyzing clinician and partner input related to Pb4P initiatives.
  
• Assist with partner identification, mapping, and impact assessments to inform engagement and adoption strategies.
  
• Develop and maintain business analysis artefacts (e.g., engagement summaries, requirements, workflow impacts, issue logs, decision trackers) to support Pb4P initiatives.
  
• Support the translation of clinical and business needs into documented requirements aligned with product and implementation planning.
  
• Contribute to briefing materials, decks, and reports for working groups and governance tables.
  
• Support integrated implementation planning by aligning physician engagement inputs with product, change management, communications, and deployment activities.
  
• Track engagement‑related activities, dependencies, and risks, escalating issues as needed through established Pb4P governance structures.
  
• Assist with monitoring engagement milestones and deliverables within the Pb4P integrated plan.
  
• Work closely with project managers, clinical leads, and engagement teams to ensure consistent and coordinated engagement across Pb4P initiatives.
  
• Support preparation for meetings with physicians, advisory tables, and working groups, including agendas, materials, and follow‑up documentation.
  
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
  
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
  
• Connect with multiple partners internal and external to the organization to develop a clinical engagement strategy for adoption and implementation of digital products
  

Desired Skills:

• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
  
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
  
• Experience in structured, object oriented and agile methodologies for user requirements
  
• Experience developing performance measures for business analysis evaluation and subsequent follow-up
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

Required Skills:

• Knowledge of primary care in Ontario
  
• Knowledge of the digital health space in Ontario
  
• Knowledge of population health and health equity principles 
  
• An understanding of Ontario's health care system
  
• Ability to manage key stakeholders requirements
  
• Demonstrated ability to successfully execute on multiple large-scale, complex, high-risk projects, ideally within a cross-functional structure
  
• Strong analytical and problem-solving skills to evaluate opportunities for innovation with internal and external partners
  
• Proven ability to solve problems by providing thorough and practical solutions to a wide range of complex problems and approaching challenges proactively using strong critical thinking and negotiating skills
  
• Excellent writing skills including the ability to prepare briefing notes, reports, and business presentations
  
• Excellent oral skills including ability to create and deliver effective presentations and answer questions
  
• Strong interpersonal skills
  
• Work independently in a highly organized and self-directed manner with minimal supervision
  
• Prioritize and effectively anticipate and respond to risks and issues as they arise
  
• Analyze and define problems, evaluate alternatives, find solutions, and make decisions
  
• Work well under pressure and use good judgment in assessing difficult situations
  
• Creative and results-oriented
  
• Comfortable working in a dynamic fast-paced environment with a degree of uncertainty or ambiguity
  

Evaluation Criteria:  

• Strong experience handling large, complex projects.: 40 points
  
• Strong understanding of Ontario's healthcare system, particularly referral process.: 30 points
  
• Ability to communicate effectively with senior leaders, clinical champions and peers.: 15 points
  
• Experience with managing relationships with multiple partners in both internal and external organizations: 15 points
  

Deliverables Include, but are not limited to:

The Business Analyst (Intermediate) will ensure the following objectives are achieved:

• Develop a robust stakeholder map and engagement strategy
  
• Work with internal and external partners to ensure the clinical perspective is embedded into the use and function of digital assets and services.
  
• The Agency teams, regional staff, and other Agency partners feel well equipped, informed, and supported to drive initiative-related planning and implementation activities to deliver high-quality, accessible clinical care enabled by digital and virtual tools.
  
• Synthesize qualitative and quantitative feedback from physicians, advisory groups, and partners into clear themes, risks, and recommendations.
  

Must Haves: 

• 5+ years Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement 
  
• 5+ years Strong understanding of primary care and referral systems across Ontario 
  
• 5+ years Strong relationship building and communication skills