Warehouse Supervisor

Job Title: Warehouse Supervisor

Location: Mississauga, Ontario

Shift Time: 8:00am to 4:30pm

Terms: Permanent Full-Time

Salary: $55, $65,000.00

Existing Vacancy: Yes

Reports To: Fulfillment Services Manager

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

The Warehouse Supervisor is responsible for overseeing and optimizing daily warehouse processes, to ensure efficiency, accuracy, safety, and achievement of SLAs. The role coordinates workflow across receiving, storage, fulfillment, and shipping, and plays a key role in supporting and coordinating inventory control activities, including cycle counts and reconciliations.

By monitoring performance metrics, reinforcing process compliance, and driving continuous improvement, this position ensures operational excellence and directly supports the delivery of world-class customer service through accurate and timely order fulfillment. 

Duties & Responsibilities:

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Live our company core values and support a well-organized, respectful, and service-focused work environment
• Organize paperwork for inbound receipts and outbound orders
• Direct personnel to offload and load trucks
• Check inbound and outbound freight/orders for accuracy
• Direct personnel to pick/stage orders
• Verify product discrepancies / product confirmations
• Oversee cycle counts
• Ensure all employees are working safely
• Handle all cross-dock freight
• Handle communication between warehouse and office
• Supervise, open and close the warehouse
• Ensure all employees are following proper procedures
• Ensure workload follows FIFO standards 
• Create tasks for Weekend shift
• File daily paperwork
• Ensure daily workload as per SLA is completed or report cause of delay
• Ensure all equipment is checked and maintained properly
• Assist with the day-to-day warehouse operations volumes
• Secure or open facilities as assigned
• Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members
• Be an advocate for company initiatives
• Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the department as per Management direction
• Evaluate employee performance and provide constructive feedback
• Enforce company policies & procedures
• Participation in completing employee appraisals
• Participate in onboarding new employees as needed

Mindset & Personality:

• Safety Conscience
• Adaptable
• Works well under pressure
• Team player
• Good written and verbal communication

Professional & Educational Background:

• High school diploma or equivalent
• 3-5 years' experience in a similar role 
• Valid Forklift License
• Must be able to read, write and understand documents related to freight movement

Skills & Ability:

• Leadership: Ability to motivate and manage a team while setting an example for team members in terms of commitment, work ethic, habits and personal character.
• Mentoring: Proven ability to coach and develop others
• Organized: Strong attention to detail and able to shift from one priority to another as required.
• Time Management: Can effectively utilize and implement resources to meet the priorities and targets set forth by the company

Effort & Working Conditions:

• Warehouse Environment
• Must be physically able to stand and walk around dock/warehouse for long period of time and be able to bend, twist, climb and move about in small spaces, and be able to lift up to 50lbs and reach for objects.
• May include occasional weekend work, shift work, working with challenging clients, and in a highly targeted fast paced environment.

Why Join Us? 

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.