IT Solutions Project Manager

POSITION: IT Solutions Project Manager
JOB TYPE: Full Time
LOCATION: Remote, Preference for candidates to be based in Calgary

Other Titles: Senior Project Manager, Modern Workplace Project Manager, IT Project Manager

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you're looking for the fast lane into an IT career or want to supercharge your professional development, you've come to the right place. At F12, you'll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we're looking for like-minded individuals to join us.

The Position: The IT Solutions Project Manager is a hands-on, outcomes-focused, permanent internal role. The successful candidate will oversee multiple client engagements and be accountable for delivering high quality results across a portfolio of projects. This role is well suited for someone who enjoys working on diverse initiatives, managing multiple stakeholders, and delivering solutions for clients across a range of industries. The Project Manager will be responsible for driving projects, of various sizes, from initiation through completion, ensuring scope, timelines, and outcomes are clearly defined and successfully achieved.‑quality results across a portfolio of projects.

Responsibilities: 

• The PM is expected to spend approximately 90% of their time directly managing projects.
• Communicate with internal and external stakeholders to ensure that customer commitments are met.
• Consult with clients/prospects, vendors, and internal personnel to discuss and validate estimates, coordinate business operations, and resolve issues.
• Follow project management governance and control best practices aligned with company and client requirements.
• Prepare comprehensive Project Plans, including resources, timeframes, and budgets for projects.
• Reports status and variances.
• Track progress of each project against goals, objectives, approved budgets, approved timelines.
• Create action plans to meet objectives, budget, and schedule (i.e. the effort matches the project size).
• Implement the change management process to address scope, time, or budget change requests.
• Assess change requests to determine impacts to schedule, quality, and risks.
• Develop an effective communications strategy that ensures all project stakeholders are apprised of progress, updates, and risks.
• Work in conjunction with pricing and proposal stakeholders to advise and help prepare standards of work and specifications, and estimation of service effort and costs.
• Ensure delivery of all clients' expectations in alignment with commitments.
• Report project delivery results with respect to achieved CSAT, profitability and next step opportunities.
• As a subject matter expert, understand, articulate, and implement best practices related to area of expertise.
• Identify areas where technical solutions would improve business performance and ensure defined requirements are met.
• Cultivate and maintain effective working relationships with a variety of stakeholders.

Requirements: 

• Minimum of 5-7 years of project leadership and industry experience, guiding highly productive organizational units with a demonstrated track record of managing project deliverables to achieve business & financial results.
• Previous experience working with a vendor or project service delivery organization preferred.
• 5+ years in successful project management initiatives in a business integration role/capacity.
• Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
• Solid understanding of the Microsoft 365 Platform and Cloud solutions, and their impact.
• Strong working knowledge of Microsoft technologies, including Modern Workplace and Cloud-based solutions.
• PMP is nice to have.
• Independent self-starter with a collaborative working style, strong work ethic and flexibility to take on wide range or roles and responsibilities
• Financial acumen regarding budgets, forecasting, and risk/cost controls
• Experience in managing and monitoring performance metrics across business units and project portfolios.
• Exceptional management capability with superb oral, written communication and presentation skills
• Success in delivering results on time and on budget
• Team player who can influence others within the business and functional teams
• Ability to work under tight timelines within a very dynamic, fast-paced environment
• Willingness to travel as required and work outside of normal business hours

Competencies:

• Trusted, outcomes focused leader who influences clients, vendors, and internal teams through credibility and professionalism rather than positional authority. ‑focused leader who influences clients, vendors, and internal teams through credibility and professionalism rather than positional authority.
• Strong judgment and prioritization skills, able to quickly distill complex technical and business information into clear, actionable decisions across multiple projects.
• Clear, disciplined communicator who listens actively, asks the right questions, and delivers transparent, predictable updates to all stakeholders.
• Proactive problem solver who anticipates risk, manages change effectively, and maintains momentum in fast paced, multiclient environments.‑paced, multi‑client environments.
• Ability to 'read the room', match communication styles to audiences and be a team player.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks' vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment: practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a diverse workforce in experience, skills and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities and duties required of people assigned to this job classification.