Project Manager
Bureau Veritas Group
- Mississauga, Ontario, Canada
- Mississauga, Ontario, Canada
Über
Your Responsabilities
Develop strong client relationships through top notch customer service
Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
Responsible for effective daily service, satisfaction and maintenance of client accounts
Respond to all client communications (telephone or email) and redirect communications to CET members as required
Provide clients with technical support on their varied sampling projects
Provide consultation, recommendations, data interpretation and other technical assistance to clients
Remain current on the interpretation and application environmental regulations
Document and ensure closure to all client complaints, CARS
Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases
Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews
Work in conjunction with clients to coordinate all related project requirements
Facilitate communication between clients and other laboratory departments
Coordinate reports, data, billings and client requests
Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
Execute IT test plans, records results and provides feedback
Effectively execute to CET key performance indicators (KPIs)
Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
Adhere to all Health and Safety Regulation
Ensure Quality Standards are maintained
Provide client feedback to the Bureau Veritas management
Adhere to and participate with all QA/QC policies of the organization
Engage in cross-training/career pathing to support overall success of the Customer Experience Team
Other responsibilities as assigned
You Are An Ideal Candidate If You Have
University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience.
3-5 years' experience in the environmental industry
Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.
Basic chemistry knowledge for application in a laboratory setting
Good working knowledge of current regulations and guidelines in order to provide effective client advice.
Good knowledge of computers (Microsoft Word, Excel and Outlook)
Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members
Good time-management, multi-tasking and priority setting skills
Strong verbal and written communication skills (French is an asset)
Organized, detail-oriented and focused
Ability to work independently as well as engage others when required in the escalation of concerns
Represents the Bureau Veritas Values and is at all times professional
Should be responsible, dedicated and motivated
Work Conditions
Office environment with frequent interaction in a laboratory environment
May require flexible workings hours, overtime and shift work.
Changing priorities and balancing workload to meet tight deadlines
Liaison activities and internal/external negotiations.
Minimal exposure to hazardous chemicals.
Some travel to customers/conferences and other Bureau Veritas locations (as required).
Sprachkenntnisse
- English
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