Sr. Cloud Applications Consultant
OpenText
- Waterloo, Ontario, Canada
- Waterloo, Ontario, Canada
Über
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Senior Cloud Applications Consultant role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to being a subject matter expert and trusted advisor to our Cloud customers, helping them plan for future growth. As the Single Point of Contact (SPOC), you will have full ownership of technical delivery, including the administration and management of cloud-native applications built on the OpenText Content Management product suite for our global cloud customers.We are seeking a technically resourceful individual who excels in providing exceptional customer support in a dynamic and rewarding environment.
What The Role Offers
Perform daily system administration, including incident/problem management, advanced configuration, and troubleshooting across cloud and on prem environments.
Lead implementation, upgrades, patching, and maintenance activities while driving automation to improve operational efficiency and reduce costs.
Monitor applications, servers, and devices, responding to alerts and ensuring system stability in line with SLAs.
Manage complex customer environments on hyperscalers (AWS, Azure, GCP), ensuring smooth operations and proactively addressing technical challenges.
Collaborate cross functionally with Customer Success Managers, Cloud Operations, Technical Support, Engineering, and Product teams to deliver seamless customer experiences.
Keep customers current with the latest product versions and patches by coordinating maintenance and update plans with internal teams.
Provide exceptional global customer support via web, phone, or email, demonstrating strong communication skills, technical expertise, and a customer first mindset in a 24×7 environment.
What You Need To Succeed
University/College degree in a related field or equivalent experience.
A minimum of 3-5 years previous experience working within a technical support or consulting environment working with enterprise-level multi-tiered applications and supporting technologies.
Experience in managing customer applications across cloud platforms such as AWS, Azure, or GCP.
Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL).
Programming/scripting is helpful, (e.g. SQL, , Java, JavaScript).
Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, , etc.).
Cloud-native skills, including familiarity with modern observability and monitoring tools, as well as experience with CI/CD pipelines.
Experience in troubleshooting, deployments, product patching, updates, and proactive routine administration to ensure the smooth operation of customer environments.
Background in supporting managed services customers using the ITIL framework.
Strong analytical skills with the ability to thrive in a fast-paced environment and collaborate effectively with globally distributed teams.
One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. You will join a growing team committed to delivering world-class operational support, collaborating with cross-functional teams to ensure service levels are met, and customer satisfaction is achieved.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $75,950 - $124,775; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Sprachkenntnisse
- English
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