Product Portfolio Coordinator
Pivot HR Services
- Burnaby, British Columbia, Canada
- Burnaby, British Columbia, Canada
Über
opportunity on behalf of our valued client, Associated Fire Safety Group.
Location: Burnaby, BC
Work Schedule: Full-time, Monday to Friday
Work Arrangement: In-office position
Starting Salary: Between $60,000 – $64,000 annually
Who We Are
Associated Fire Safety Group Inc, a major player in Western Canada for the supply and maintenance of firefighting equipment, is looking for a new member to join the team. The company has grown over the last 30 years to become a market leader in the supply of firefighting equipment in BC, Alberta, Saskatchewan and the Yukon.
We pursue excellence in customer service, strive for continual improvement and develop insights in every part of our business. The Customers we are privileged to serve become customers for life, as this unique industry is heavily weighted on relationships, trust, and communication - qualities we look for in all our employees.
Our Mission Statement
"At Associated Fire Safety Group, we provide our customers the same level of commitment and professionalism that they devote to their communities.
We support First Responders by providing high quality products, maintenance services, and support while establishing mutually respected and lasting partnerships."
Role Overview
The Product Portfolio Coordinator is a key operational role responsible for supporting day‑to‑day portfolio execution, customer orders, and internal coordination. This position works in a fast‑moving, complex environment where situations are not always repeatable or clearly defined.
Success in this role requires strong critical thinking, organization, and judgment. Many scenarios require assessing available information, asking the right questions, and determining the best next steps. A core part of this role is clearly interpreting and translating information from the sales team into accurate, complete instructions for vendors, applying judgment when details are incomplete or unclear.
This role is ideal for someone who is comfortable documenting information clearly, organizing details, and building understanding over time by collaborating with experienced team members.
Key Responsibilities
Order & Portfolio Coordination
Process customer orders, quotes, and purchase requests accurately
Monitor open orders and follow up on lead times and delivery updates
Ensure order documentation is complete and correct before submission
Work directly with the sales team to understand customer requirements, specifications, and timelines
Maintain organized records related to customers, orders, and specifications
Vendor & Team Coordination
Communicate with vendors to support customer requirements
Translate sales input into clear, accurate vendor instructions
Coordinate with internal teams to ensure smooth order execution
Track changes, updates, and special requirements clearly and accurately
Product & Technical Support
Learn assigned product lines, materials, and configurations
Review specifications and customer requirements carefully
Capture and organize technical details to support consistent execution
Apply critical thinking to determine appropriate next steps when scenarios vary
Operational Excellence
Ensure information packages are complete before communicating with manufacturers
Maintain adherence to deadlines from both customers and vendors
Participate in team meetings to share updates, challenges, and solutions
Document information clearly so it can be referenced and reused
Identify gaps, inconsistencies, or missing information and escalate appropriately
ERP & Data Management
Enter and maintain accurate order, product, and customer data in ERP systems
Follow established system workflows and procedures
Support invoicing and order‑tracking processes
Maintain a high level of data accuracy and completeness
Qualifications And Skills
2+ years of experience in an operational, coordination, order management, or portfolio support role within a technical or product-driven environment.
Post-secondary education in Business, Supply Chain, Operations, Engineering Technology, or a related field is considered an asset.
Demonstrated ability to process detailed orders, manage documentation, and coordinate effectively with sales teams, vendors, and internal stakeholders.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities accurately in a fast-paced environment.
Clear written and verbal communication skills, with the ability to document specifications and requirements accurately.
Experience working with ERP systems or order management platforms; proficiency in Microsoft Office (Excel, Word, Outlook).
Reliable, accountable, and proactive, with a collaborative approach and commitment to follow-through.
What We Offer
Competitive compensation and comprehensive extended medical and dental benefits
Generous paid holidays and vacation time
Onsite parking
A collaborative, growth-oriented, and supportive work environment
A positive team culture that values hard work, collaboration, and continuous improvement
Application Information
On behalf of our client, Associated Fire Safety Group, Pivot HR Services invites interested candidates to submit their resume and cover letter clearly outlining how their experience aligns with the qualifications listed above no later than February 27, 2026.
Associated Fire Safety Group is an equal opportunity employer that values diversity, equity, and inclusion. We welcome and encourage applications from individuals belonging to equity-seeking groups and invite candidates to self-identify if they wish.
We are committed to ensuring our recruitment process is accessible to all applicants. If you require accommodation at any stage of the application or hiring process, please contact us
Sprachkenntnisse
- English
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