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If you are experienced in CRM systems, appointment setting, customer support, and sales follow-up — and you thrive in structured, fast-paced environments — this role is for you.
About Our Company
Purely Fort Wayne Cleaners is a fast-growing U.S.-based residential and commercial cleaning company. Also known as the #1 rated and reviewed professional cleaning company in Allen County, Indiana.
We are scaling toward:
- 150+ bookings per month
- 10–15 field team members
- A fully systemized remote operations team
We operate with structure, accountability, and performance metrics.
Position Overview
This role combines:
- Executive Assistant
- Operations Coordinator
- Sales Support Specialist
- CRM Manager
Your primary focus will be lead management and sales conversion, while also supporting scheduling and customer operations.
Primary Responsibilities (Sales Support & CRM Management)
- Respond immediately to inbound leads
- Manage CRM pipeline (Go High Level or similar CRM)
- Follow up on estimates and convert leads into booked appointments
- Appointment setting and scheduling
- Convert one-time customers into recurring service clients
- Track lead conversion metrics
- Ensure no lead goes without follow-up
- Experience with CRM systems and sales follow-up is required.
Secondary Responsibilities (Operations & Admin Support)
- Manage scheduling software (Booking Koala or similar)
- Coordinate with field staff daily
- Handle rescheduling and calendar management
- Provide customer service support
- Maintain organized documentation in Google Workspace
Tools We Use
- Go High Level (CRM / Sales Pipeline)
- Booking Koala (Scheduling Software)
- Slack (Team Communication)
- Google Workspace
- Wise / Remitly
Experience with similar tools is acceptable if you learn quickly.
Required Skills
- Virtual Assistant experience (2+ years preferred)
- CRM management experience
- Sales specialist or lead follow-up experience
- Strong written and verbal English communication
- Strong organizational and time management skills
- Ability to work independently while following structure
- Comfortable working in PST hours
Working Hours (Required)
Monday–Friday
6:00 AM – 3:00 PM PST
Must be available during these hours consistently.
Compensation
- $6–$10 per hour (based on experience)
- Performance bonuses tied to bookings and recurring revenue growth
- Long-term opportunity for advancement
Performance Metrics
You will be evaluated on:
- Lead response time
- Booking conversion rate
- Recurring revenue growth
- Customer retention
- Scheduling accuracy
- CRM pipeline management
To Apply (Required)
- Record a 2–3 minute Loom video introducing yourself and sharing your previous experience in this profession.
- Confirm you can work 6AM–3PM PST.
- State your expected hourly rate.
Applications without a Loom video will not be reviewed.
If you are experienced in CRM management, sales support, and operations coordination — and you want long-term growth — we'd love to meet you.
Contract duration of more than 6 months. with 40 hours per week.
Languages: Spanish. You are expected to have a fluent level of English.
Mandatory skills: Customer Service, Data Entry, Email Communication, Virtual Assistance
Sprachkenntnisse
- English
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