Director – Client Relationships
- Ottawa, Ontario, Canada
- Ottawa, Ontario, Canada
Über
The Director – Client Relationships & ClientExperience is responsible for business development, client retention, and
strategic account management within the assigned territory, with a primary
focus on the Ottawa and Eastern Ontario market.
This role plays a central part in expanding Groupe
ABS's market presence in Ontario, developing long-term relationships with
public and private sector clients, and positioning the firm as a trusted
technical partner in geotechnical, environmental, materials testing, and
related engineering services.
The incumbent acts as a
key point of contact for strategic clients, proactively identifies and drives
new business opportunities, supports proposal development, and contributes to
the overall quality of the client experience. The role also includes involvement
in accounts receivable follow-up and dispute resolution, in collaboration with
internal technical and management teams.
Business Development
& Market Growth
efforts in the Ottawa and Eastern Ontario region, with a strong focus on public
sector, infrastructure, real estate development, transportation, and industrial
projects;
develop new client relationships and business opportunities, from early-stage
prospecting through contract award;
on upcoming construction projects, tenders, and procurement opportunities
across relevant markets;
opportunities for new markets, services, and technical capabilities aligned
with Groupe ABS's strategic objectives in Ontario;
industry events, conferences, professional associations, and networking
activities to strengthen brand visibility and credibility in the region.
Client
Relationships & Experience
manager for selected strategic clients in Ontario;
consistent, and professional client experience across all service lines;
assessment of client satisfaction and contribute to the implementation of
improvement initiatives when required;
technical directors and project managers to align client expectations with
scope, schedule, budget, and deliverables.
Proposal
Development & Internal Coordination
development, coordination, and presentation of proposals, including defining
strategy, value proposition, and client messaging;
and synergy between Groupe ABS's various technical disciplines and offices to
support cross-selling and integrated service offerings;
sharing market intelligence, client feedback, and competitive insights.
Leadership, Support & Risk
Management
staff by supporting the development of client-facing, communication, and
relationship management skills;
potential project issues or disputes (budget, schedule, scope, or quality) and
coordinate with relevant technical directors to identify and propose optimal
solutions;
accounts receivable follow-up and dispute resolution, in collaboration with
finance and management.
Other
duties required to support business development and client relationship
objectives.
& EXPERIENCE
degree in Engineering, Geology, or a related technical discipline;
of five (5) years of experience in professional services, preferably in
engineering consulting or a related technical environment;
experience in business development, client relationship management, or
strategic account management;
understanding of the Ontario consulting engineering market, particularly in the
Ottawa / Eastern Ontario region (an asset);
interpersonal, communication, planning, and organizational skills, with the
ability to manage multiple priorities simultaneously;
to quickly develop a solid understanding of Groupe ABS's services and technical
capabilities;
mindset with the ability to influence and mobilize multidisciplinary teams;
client-service orientation and high professional ethics;
problem-solving skills and sound judgment;
analytical and writing skills;
in English required; bilingualism (English/French) considered an asset.
** Please note that the use of the masculine
gender is used without any discrimination and solely for the purpose of
simplifying the text **
Sprachkenntnisse
- English
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